RefillsReviews of refills.com

Response from RefillsApr 20, 2026

We’re sorry to hear about your experience and understand your concern regarding the charge and auto-renewal. Transparency around billing is very important to us, and we take feedback like this seriously. We’d like to review your account, including the order flow and consent details, to better understand what happened. Since we’re unable to identify your account from this review, please email me directly at [email protected] with your full name and account email, and I’ll personally look into this for you. Thank you for bringing this to our attention.

Response from RefillsApr 15, 2026

We’re very sorry to hear about this experience and understand how frustrating it is, especially when the prescription was sent incorrectly. That’s not the level of service we aim to provide. We’d like to help review and correct this for you as soon as possible. Since we’re unable to identify your account from this review, please email me directly at [email protected] with your full name and the email used for your account, and I’ll personally look into this for you.

Response from RefillsApr 13, 2026

We’re very sorry to hear about your experience and understand how frustrating and concerning this is, especially when it affects your treatment schedule and billing. Your concerns are absolutely being taken seriously. We received your email and it has been escalated to the support team to look into. Thank you for bringing this to our attention.

Response from RefillsApr 13, 2026

We’re very sorry to hear about your experience and understand how frustrating the lack of updates and callback must have been. That’s not the experience we want for our patients. We’d like to help review your refund request and the issue with the questionnaire. Since we’re unable to identify your account from this review, please email me directly at [email protected] with your full name and the email used for signup, and I’ll personally look into this for you. Thank you for bringing this to our attention.

Response from RefillsApr 13, 2026

We’re very sorry to hear about your experience and understand how frustrating it is to see your order pending without updates after payment. That’s certainly not the experience we want for our patients. We’d like to help look into this for you. Since we’re unable to identify your account from this review, please email me directly at [email protected] with your full name and the email used for your order, and I’ll personally review the status with our team. Thank you for bringing this to our attention.

Response from RefillsApr 13, 2026

We’re very sorry to hear about your experience and understand how concerning this situation is. Receiving an incomplete order and not getting timely follow-up is understandably frustrating. We’d like to review your order and refund concern as soon as possible. Since we’re unable to identify your account from this review, please email me directly at [email protected] with your full name and the email used for the order, and I’ll personally look into this for you. Thank you for bringing this to our attention.

Response from RefillsApr 13, 2026

We’re truly sorry to hear about your experience and understand how frustrating this has been, especially when you needed urgent support regarding your order and cancellation. That’s not the level of service we aim to provide. We’d like to help review your order and previous communication attempts. Since we’re unable to identify your account from this review, please email me directly at [email protected] with your full name and the email used for your order, and I’ll personally look into this for you. Thank you for bringing this to our attention.

Response from RefillsApr 9, 2026

Thank you so much for sharing your experience! We’re thrilled to hear your first order arrived smoothly and that the shipping time exceeded your expectations, especially coast to coast. We truly appreciate your trust and are excited to continue supporting you on your wellness journey.