RefillsReviews of refills.com

Refills.com has the worst customer service of any company I've worked with. I have been trying to cancel my membership for over 2 months now. The website doesn't have an option to cancel even though I was assured I could cancel at anytime. I can't remove my payment information, I've sent 4 emails and reached via chat in addition to calling and leaving 6 messages over 2 months requesting a call back. I haven't had any contact from this company since signing up except sales messages. In addion to this, instead of billing every 6 months, they bill a month early. Not at all what I agreed to. I have had nothing but problems with this company and should've listened to others reviews.

I received a text message from Banita Sehgal last week and was prescribed 3 months of compounded semaglutide. The Refills.com website specifically states that their ONLY pharmacy is PerfectRx in Bartonville, TX. Specifically , the website states “We work closely with Perfect Rx to ensure every order is filled accurately and shipped promptly. As we expand our network, any new pharmacy partners will be added to this page to maintain full transparency with our patients and partners.” I received compounded semaglutide medication manufactured by ProRx in Exton PA and shipped to me from Perfection Rx in Boynton Beach, FL. It is not safe to use medication manufactured by ProRx. I spent 3 days messaging Support in multiple ways, requesting replacement medication from Perfect Rx and the only message that I received was from Harry M who advised me to send a message to the Doctor about my side effects. Clearly this is not a side effect problem. This is a BAIT AND SWITCH problem. I cannot use the medication sent to me and am happy to return it. I am requesting a refund of the $390 that I paid since I did not receive what I paid for.

Refills made it so easy to get the medication and maintain on my own. The only downside is that if you require nausea medication you might need to seek it elsewhere. Currently have lost 22 pounds since December and loving the results

WARNING!! customers service is absolutely terrible. I have been dealing with this company for 4 months. Continual problems never getting any responses to my chat messages or my voicemails. I was just notified that they are sending a prescription to be filled in pharmacy. They are filling the wrong dose. I didn't ask for this dose and i've been trying to notify them.Do not do not do not fill this prescription and do not do not charge me for it!!! No response, no phone call, no customer service. Absolutely do not deal with this company. Find another provider. Joanne Nemitz

I saw the reviews and was rightfully doubtful, lots of people commented about the delays on shippings but if you get to actually read and understand the process, they fulfill what they promise, no one says you’re gonna be approved and your medication is gonna be at your door the next day, it takes a bit of time, it needs approval (which was super quick and easy) then it needs preparation (in this phase I got all my questions answered, no matter the time they were there to reassure me and resolve my concerns), then about two weeks later I got my package (which arrived in a temperature controlled container, everything safe and organized). I got my instructions and the possibility of contacting someone at anytime. After only 2 months on my medication I’ve lost about 12-13 pounds, I’m happy, healthy, way more active and just feeling great. I really enjoyed the whole process, they’re there if you need help but they’re also not on top of you (which is a big plus for me and my regular busy life). Loved it, 100% recommend it and 100% would use them again. Thank you!!

I chose to order in 3 month increments. Both orders arrived on time and product was in good condition and well refrigerated. The whole application and approval process was seamless. I have never needed to contact support as I have never had need to. Everything is explained with detailed dosing instructions and the product works even better than advertised. I would recommend highly!

Edit 03/27/2026: Reached out to the email that the company responded with and got zero response. We both cancelled, stay far away from this company. Original: Here's the TL;DR: Support is a nightmare. 40+ calls with no answer, multiple voicemails with no response, a "Doctor" and "Support" chat that keep bouncing ownership back and forth like ping pong. ChatGPT automated responses to emails, requiring you to type in "Talk to a person" in order to even be seen by a human. For some context: My wife signed up for their service for Tirzepatide, wanting to start the medication on a 3 month plan and titrate up. About 3 weeks beforehand, she'd signed up for their 3 month Semaglutide plan, but changed her mind. During the intake questionnaire, she was given a question about GLP-1 dosage, which she said she did use because of the Semaglutide. She was asked if she'd like to stay at the same or equivalent dose, or increase. She said equivalent dose, because she didn't want to get ahead of the titration and start at 5mg. She wanted to start at the equivalent starter dose for Tirzepatide. What the system did was assign her a 2.25mg dose of Tirzepatide for 3 months because of that response, and no titration. The medicine that was sent was enough for 3 months of a 2.25mg dose, split into 3 9mg/1ml vials. She received 27mg of medication for 3 months for nearly $500. Not even 3 weeks before this, I signed up for the exact same 3 month service on Refills and received 81mg of Tirzepatide, split between 3 vials, on a standard titration plan for the exact same price. We still don't have a resolution and I've cancelled my account because of this. Your mileage may vary, but this company's service was truly abysmal. The only truly good interaction I had with the company was Taylor, the subreddit's moderator. She's an absolute professional and cares about her job and the people she supports.

Really smooth experience overall. The system works well and everything felt professional from start to finish.