RefillsReviews of refills.com

Response from RefillsMay 28, 2026

We’re truly sorry to hear about your experience and understand how concerning it must have been to notice changes in your medication after several months of otherwise positive experiences. We also sincerely apologize for the lack of follow-up after you reached out with your concerns. Feeling unheard, especially regarding medication quality concerns, is not the experience we want for our patients. Please send your order details, account email, and any photos you may still have to [email protected] so I can personally review your case and help escalate this with the appropriate team for further investigation and resolution.

Response from RefillsMay 28, 2026

We’re truly sorry for the frustration and disappointment you’ve experienced. We completely understand how upsetting it is to receive a quoted amount, authorize payment based on that information, and then encounter a higher charge without timely clarification or follow-up afterward. We also understand how discouraging it is to feel ignored after repeatedly reaching out for support. That is not the level of transparency or communication we want for our patients, and we sincerely apologize for the experience you had. Please send your order details, account email, and any screenshots or messages regarding the quoted pricing to [email protected] so I can personally review your case and help escalate this with the appropriate team for investigation and resolution.

Response from RefillsMay 28, 2026

We’re truly sorry for the frustration and stress this experience has caused you. We completely understand how upsetting it is to struggle reaching support, repeatedly follow up on billing and shipment concerns, and still feel left without clear answers or resolution. We also understand how concerning it is to be charged while still waiting for your medication. That is not the level of communication or reliability we want our patients to experience, and we sincerely apologize for the inconvenience and frustration this situation has caused. Please send your order details, account email, and any payment confirmations or related screenshots to [email protected] so I can personally review your case and help escalate this urgently with the appropriate team for investigation and resolution.

Response from RefillsMay 28, 2026

Thank you so much for sharing your experience! Losing weight while managing hypothyroidism and menopause can absolutely make the journey more challenging, so losing 12 pounds is a wonderful accomplishment. We’re also thrilled to hear your boyfriend has been seeing such great progress as well! Most importantly, we’re glad the treatment has been helping and supporting your wellness goals. Thank you for trusting Refills to be part of your journey.

Response from RefillsMay 25, 2026

We’re truly sorry for the frustration and disappointment you’ve experienced throughout this process. We completely understand how upsetting it is to deal with billing concerns, delayed shipments, incorrect dosages, repeated requests for proof, and then still not receive the corrected order you were promised. That is not the level of care or reliability we want our patients to experience. Please send your order details, account email, and any related communication to [email protected] so I can personally review your case and help escalate this for urgent investigation and resolution with the appropriate team. Thank you for bringing this to our attention.

Response from RefillsMay 25, 2026

Thank you so much for sharing your first experience with Refills! We’re thrilled to hear the website was easy to navigate, the provider response was quick, and the pharmacy process moved smoothly for you as well. We’re also glad you were able to find the correct portal and get everything working properly. We truly appreciate your trust and look forward to continuing to support your wellness journey.

Response from RefillsMay 25, 2026

Thank you so much for your kind feedback! We’re thrilled to hear your experience with Refills has been positive from the very beginning and that the communication, shipping, and support have all met your expectations. Most importantly, we’re so happy to hear you’ve been pleased with your weight loss results. We truly appreciate your trust and support.

Response from RefillsMay 25, 2026

Thank you so much for sharing your experience! We’re thrilled to hear you’ve been happy with the transition to Refills and that the transparent pricing, especially during dose adjustments, has made a difference for you. We’re also glad your shipments have been consistently fast and discreet. We truly appreciate your trust and support.