Ashley
worst company ever-don't use
If i could give this company a zero i would. This is the MOST RIDICOLOUS SH!T I HAVE EVER BEEN THROUGH. I order the meds, they cancel it about 3 times before finally doing it. Then fedex ships the meds, I chose to have it saved at Walgreens because i'll be at work. I go there because it said it was ready for pick up. They give me someone elses stuff which was a 300 dollar gucci bag. (i have the video) Then i go back, give it back, they say no it's not there go call Fedex. Fedex goes through their whole speal of claims, calling anyone and everyone etc. During this time i've tried to contact Refills a hundred and two times. I've called, they never call back. I messaged, they never message back. The "doctors" do but they can't help they say contact support by email and phone. I email them, do everything they say, then finally they say hey since the package WAS lost now you have to message in the portal. Well, that would be cool and all but guess what, NOW IT SAYS I CAN'T AT ALL. I tried to cancel the subscription... can't do that either. So now i'm out almost 250 bucks for *NOTHING*!!! Legit the messiest, worst company ever. Update- I still can’t message support on the website only the doctor and they have been facilitating between but won’t any longer but I can’t reply to support so what am I supposed to do? Please respond to me refills I just want my money back before going to my bank and filling a dispute.
Response from RefillsMay 25, 2026
We’re truly sorry for the frustration, stress, and confusion this experience has caused you. We completely understand how upsetting it is to deal with shipment issues, repeated communication problems, inability to access support properly, and ongoing difficulties trying to resolve the situation and cancel your subscription. That is absolutely not the experience we want for our patients. We also understand how concerning the FedEx pickup situation must have been, especially after being given the wrong package and then struggling to get clear assistance afterward. We sincerely apologize for the lack of timely communication and resolution throughout this process. Please send your order details, account email, and any related screenshots or documentation to [email protected] so I can personally review your case and help escalate this urgently with the appropriate team for investigation and resolution.