RefillsReviews of refills.com

Response from RefillsMay 28, 2026

Thank you so much for sharing such a heartfelt and inspiring experience. We’re truly honored to be part of your wellness journey and deeply appreciate the trust you’ve placed in Refills during such an important chapter of your life. Your strength and perseverance through everything you’ve faced since your accident, while also navigating chronic pain and menopause, is incredibly inspiring. We’re so happy to hear that the support, communication, and consistency from our team—and especially from Eric—have helped make this process feel more manageable and supportive for you. Congratulations on losing over 22 pounds on tirzepatide! That is an amazing accomplishment, and we’re grateful to continue supporting you toward your health goals and upcoming surgery preparations. Thank you again for your kind words and for allowing us to be part of your journey.

Response from RefillsMay 28, 2026

Thank you so much for your kind feedback! We’re thrilled to hear your medication arrived quickly, the instructions were clear, and most importantly that it’s working well for you! We truly appreciate your trust and support and are happy to be part of your wellness journey.

Response from RefillsMay 28, 2026

Thank you for your kind feedback! We’re so glad to hear your delivery arrived on time and was packaged well. Providing reliable and secure shipments is always our goal. We truly appreciate your trust and support.

Response from RefillsMay 28, 2026

Thank you so much for your kind feedback! We’re glad to hear you found our team helpful. We truly appreciate your trust and support.

Response from RefillsMay 28, 2026

Thank you so much for your kind feedback! We’re thrilled to hear the process of getting and using your products has been easy and convenient for you. We truly appreciate your trust and support.

Response from RefillsMay 28, 2026

We’re truly sorry for the frustration and stress this experience has caused you. We completely understand how upsetting it is to feel caught in a loop while trying to cancel a shipment and request a refund, especially after being advised to refuse the package and then struggling to get clear answers afterward. We also understand how frustrating it is when the support function itself is not working while you’re being directed back to it repeatedly. This is not the level of communication or support we want our patients to experience, and we sincerely apologize for the confusion and inconvenience throughout this process. Please send your order details, account email, and any related screenshots or communication history to [email protected] so I can personally review your case and help escalate this urgently with the appropriate team for further investigation and resolution.

Response from RefillsMay 28, 2026

We’re sorry to hear you’ve had difficulty reaching support when you needed assistance. We understand how frustrating that can be, especially when dealing with important questions or concerns. Your feedback is important to us, and we sincerely apologize for the communication challenges you experienced. We appreciate you bringing this to our attention.

Response from RefillsMay 28, 2026

Thank you so much for sharing your experience and for trusting Refills over the past 6 months! We’re thrilled to hear you’ve been satisfied with our customer service and that your experience with us has been reliable and positive. We understand how frustrating billing issues with other providers can be, so it means a lot to know we’ve been able to provide you with a better experience. We truly appreciate your support.