RefillsReviews of refills.com

Response from RefillsMay 22, 2026

Thank you for your honest feedback. We’re glad to hear the overall process, communication flow, and shipping experience have been positive for you, but we also understand and acknowledge your concerns regarding customer service. We know there’s always room for improvement when it comes to support responsiveness and overall patient experience, and feedback like yours is incredibly valuable as we continue working to do better. We truly appreciate your support.

Response from RefillsMay 22, 2026

Thank you so much for your detailed and thoughtful feedback! We’re thrilled to hear your questions were resolved quickly and that the entire process, from intake to delivery, felt smooth, accurate, and reliable for you. It’s especially wonderful to know your medication and supplies consistently arrived properly packaged and without any dosage shortages. We truly appreciate your trust and support and are honored to be part of your wellness journey.

Response from RefillsMay 22, 2026

Thank you so much for your wonderful feedback and recommendation! We’re thrilled to hear you’ve consistently had a great experience with our team, pricing, and delivery process. It means so much to know both you and your husband trust Refills as part of your wellness journey. We truly appreciate your support and are grateful to have you with us.

Response from RefillsMay 22, 2026

Thank you so much for your kind feedback! We’re glad to hear your experience felt smooth and reliable from start to finish, and that our customer support team was able to assist you quickly whenever needed. We truly appreciate your trust and support.

Response from RefillsMay 22, 2026

We’re truly sorry for the frustration and concern this experience has caused. We completely understand how important consistency, packaging reliability, and proper temperature handling are—especially in hotter climates like California. We also understand how repeated formulation and packaging changes without confidence in shipment condition can impact your trust in the treatment process. Your feedback is extremely important, and we appreciate you bringing these concerns to our attention. Please send your order details and account email to [email protected] so I can personally review your case and help escalate your concerns regarding formulation consistency and shipping conditions with the appropriate team.

Response from RefillsMay 21, 2026

Thank you so much for sharing your experience! We’re thrilled to hear the process has been smooth and supportive for you, and that your 1:1 representative has made a positive impact throughout your journey. Most importantly, it’s wonderful to hear about the improvements in your health and overall well-being. We’re honored to be part of your progress and truly appreciate your trust in Refills.

Response from RefillsMay 21, 2026

Thank you so much for your kind feedback! We’re thrilled to hear you’ve had an excellent experience with our customer service, pricing, and reliable monthly deliveries. Providing accessible care without unnecessary membership barriers is something we truly value. We appreciate your trust and support.

Response from RefillsMay 21, 2026

We’re truly sorry for the frustration and disappointment you’ve experienced. We completely understand how upsetting it is to have difficulty reaching support, especially when dealing with health concerns and questions about a paused shipment and billing. That is not the level of communication or support we want our patients to receive. Please send your order details and the email associated with your account to [email protected] so I can personally review your case, including the paused shipment and billing concerns, and help escalate this with the appropriate team as quickly as possible. Thank you for bringing this to our attention.