RefillsReviews of refills.com

Edited to add… they reached out on here to say they would make things right. That was at the end of May and I am still waiting to see it!!! I would definitely take my recommendation and go to someone else for your weight loss meds!! This company is a joke!!! …… I’ve been a part of Refills for 6 months now, every order has been a pure pain in the butt! Their support is a joke, Ireached out so many times by chat on the website and by email( hey Shey!!!) she answers but always vaguely promising results but never have I actually gotten anything solved . Last month we were on vacation. I left my medicine at home but would need my refill by the time we got home so called and asked if they could ship it just this once early and to my stepsons house in Florida because we would be there for his wedding. Sure no problem they say. Put a rush on it they said, sent it out they said then nothing. It came to his place 2 days after we left, which we were gone a total of 14 days. So they suggested that we contact fed ex to get it shipped to my address now and that they could not do anything about it. Even tho I contacted them several times to either just cancel or to get it sent to my house instead since we were gone and it had not come yet. Well $98 fed ex charge to overnight it from his house to me and then I gave them 3 referrals for new customers and I haven’t gotten my referral bonus either. So people don’t waste your time. They will never answer you ever!!! On a side note I’ve lost 40 lbs total since I started on semiglutide last year with another shitty company and now on tirzepitide with refills. But is it worth all the stress you get ?:

The customer service was excellent. My contact was so friendly and made the whole experience of resuming my orders an easy process. Never had a problem. Excited

Quick to change my dose if needed and works great Customer Service was great and helpful

The medication simply did not work from refills.com. We were at another company and were doing great. We switched to the same mg dose as the other program and stalled for 1.5-2 months. We had some old expired medication from the other company left tried it and immediately saw results each week. It was also difficult to cancel and after initiating cancellations, the company made it difficult to do so and didn’t allow orders to be undone.

I switched to Refills from another provider expecting a like-for-like semaglutide prescription and supplied my prior dosage information during intake. After receiving medication, I questioned the dosage and reached out BEFORE taking it to confirm accuracy. That started over two months of repeated follow-ups, more than 15 contacts between support and providers, with little clarity or resolution. I was eventually told the issue had been corrected, yet my current order still shows on hold and I have now been without medication for weeks despite paying in full. When I ask what is causing the hold or what I can do to help move things forward, I am repeatedly directed to “Track Order” or told to contact support , which is exactly what I was doing when asking those questions. My biggest concern at this point is continuity of care. I paid for a six-month treatment plan and have only received three vials while spending months trying to clarify dosage concerns and obtain answers. Because the dosage initially provided did not align with my previous treatment, the interruption has been even more significant. I now face the possibility of needing to restart the process elsewhere after already paying and experiencing a lengthy gap in treatment. I have not lost any weight on it, and due to this 3 week delay might even be gaining since I am off the medication. My frustration is not just the delay — it is the lack of clear communication, difficulty obtaining clear answers, and the amount of effort required to manage and advocate for my own care.

I haven't even been able to get into the portal because there was an error when processing my order. My order processed through affirm and I was charged, but because of the error I'm unable to use the portal which has left me unable to see anything. every response from the customer service representative has been to either use the login.refills.com or apps.refills.com. it's like they don't understand that I'm unable to access their website in general despite giving them screenshots of the errors I've received and a screenshot saying account not found. despite providing them this, I was ghosted for a week before being given the same useless response of using links that I have no access to. when trying to call, you're directed straight to voicemail because their "representatives are busy." their customer service sucks and leaves me wanting to ask for a refund.

This is such a scam. Immediately charged my credit card 4/28 and then they mysteriously couldn’t find my information reached out to support 12 times. Emailed text called with the same auto response to this day. I’ve still not gotten any medication and have received the same auto generated email eight times. Requested refund and supervisor and never got any resolve. I had to file dispute with my credit card. Big waste of time. Don’t use this service it’s a scam. Contacted Better Business Bureau and they are not listed as a legit licensed company.

Shipped fast, no instructions but have been doing this for a while with another company. I HAVE FELT ZERO impact from these meds! Nothing! Zilch! Almost like I’m not even talking a GLP! Disappointed to say the least! I’ll be canceling my next refill! People! You get what you pay for!