RCIReviews of rci.com

I’ve been a member of RCI for over 25 years. In the past I’ve had little to complain about and have managed to get all the exchange’s I’ve wanted with little or no complaints. However on this occasion I had 4 weeks booked in Florida booked with my RCI points which have been cancelled due to the corona virus pandemic. Because it was a weeks resort I was booking into I had to pay for some of the exchange’s and points protection. We also paid money to carry over points. I’m dissatisfied because In light of the fact that the exchange’s had to be cancelled for the coronavirus outbreak, RCI policy has been to keep my fees and offered vouchers. In addition because 70000 + of my points had already been extended (and that extension paid for to RCI) they would now expire at the end of this year as I cannot extend again. I would have expected RCI to have extended these points due to the current issue preventing me using them now. Every other company I have dealt with has fully refunded me and in one case where I also was using a points system refunded all my points with no expiration date. When I rang RCI I was expecting something similar but instead I have been offered vouchers which I’m not sure I’ll get to use and been told I’ll have further fees to pay at the end of the year to extend yet more of the points not used on this trip over and above the 70000+ that they say I’ll lose regardless. I’m extremely disappointed with RCI and feel that I’m completely out of pocket due to their policy. The points I’m losing have already cost me money for my own timeshare maintenance and the annual fee I’ve paid to RCI. I feel the only one getting off light with this and delivering poor service is RCI John Darby

RCI DID GET BACK TO ME AND TOOK CARE OF MY SITUATION. GAVE ME ALL THAT I ASKED FOR, AND I TRULY APPRECIATE IT. I ONLY WISH THEY WOULD CHANGE THEIR POLICY SO WE DONT HAVE TO GO THROUGH THIS. ALL IS GOOD, AND THEY DID THE RIGHT THING BY ME. WIN WIN FOR EVERYONE. I was talking to a Zoe H., on line, very un-compassionate person i may add! my Issue is: I had a trip in April that i had to cancel due to COVID19. i was told i had to rebook within 6 month. I re-booked this for July in Branson MO, I even had to PURCHASE a 2nd room to fit my party, because there was not a 2 bedroom like i had in April. Now i have found out my Mother, (the reason for the trip) is not able to travel until there is a vaccine, she is elderly with underlining issues. I purchased extra for the insurance so I did not lose my points, I am NOT asking for a refund only a credit to sit in my account until i can book something else. Zoe, continued to tell me that they cannot help me until we are 30 days out from our trip. WHY, either way we cannot take this trip, until i know my mother will be safe, but I can book something else closer to home for my Husband and i if I had the funds credited to my account. NO one can afford to LOSE money right now. RCI PLEASE CHANGE YOUR POLICY and DO THE RIGHT THING FOR YOUR CUSTOMERS PLEASE. GIVE THEM A CREDIT / REFUND, NO MATTER WHAT THE SITUATION IS AND WHEN THEY REACH OUT TO YOU. WHAT IS YOUR REASONING FOR WAITING UNTIL 30 DAYS OUT? THESE ARE HARD TIMES FOR EVERYONE. Based on the reviews I've seen so far and my experience today, yoir not doing so good. If you want future renewal. Make your customers happy!

Turns out RCI's Club 365 is a fraudulent hoax. If you purchased their Club365 Travel Program, you will be angry when you find out what I'm about to tell you. When you click on the "Getaways" benefit button, or on the "Preferred" inventory, the site will redirect you to a website called My Web Rez, (look at the URL bar). This is a 3rd party website that is completely open to the public. Thats right.... you didnt have to pay upwards of 2 thousand dollars for RCI TheClub365, you can simply access it directly without paying. Try it your self. In actuality, any RCI members who paid THOUSANDS for their membership should be angry. I agree that not ALL the inventory is there, but a LARGE portion is.... and you DONT have to pay any fees to join. Class-action lawsuit against RCI anyone? In case you are unaware, Club365 is a "trial" travel program launched by RCI in 2017. Its intent is to give members such as myself a trial of their benefits using the "Savings Dollars" you may already be familiar with. As I've discovered, Memberships cost between $800-$4000 ( I paid about $2000). Why such a large difference in price? because RCI offers this program to their large network of resorts to sell and maintains little or no product uniformity, so basically sales people sale it for whatever price they think they can get. (RCI doesnt really care as long as they get their cut $$$, and complaints are kept to a minimum). Unfortunatelly most travel programs are sold to seniors, which is why many havent discovered this fact that they can simply type in the URL directly, NOT have to login, and they are able to make reservations on a 3rd party website. I'd post the link directly here, but I am afraid that it will be blocked as SPAM. SO if you have a Club365 membership, please click on the 2 benefits I previously mentioned, and SAVE the URL bars. To PROVE what I am telling you, you can go on a separate computer, and go to those URLs... you will se that you can still access them, (anyone can), and book without having to login. So they are selling a program that is free, and open to the public. Isn't that fraud?? Shame on you RCI.

Because of the Coronavirus everything (the country) is shutdown. I asked RCI if I can get my credit extended for this reason. They said that I would need to pay a fee for extending the credit which is to expire in July. Very disappointing that RCI is not taking into consideration the extenuating circumstances that currently exist, (COVID-19!)

I decided to renew my membership with Rci after a few years of using Interval International because Rci was advertising a big sale on extra vacations. I spent $113 to renew and couldn't access the sale. I explained to rep that it kept telling me unavailable. They assured me it would be fixed a few days still can't get on.They offered to book it for me , I explained that I needed to look at what was on sale so we could pick a destination. Was again told it would be fixed. This went back and forth for a week. It was never fixed. Finally I just said never mind I want to cancel and be reimbursed. It was sure cancelled quick. Was told my money would be back on my card in 8 days. Nothing, Then was told it would take 30 days. Nothing . It has been two months!!! I can't believe no one could be bothered to fix the problem so I could use the sight but they could figure out how to cancel it and keep my money. Crooks. Back Interval I go where I am never treated this way. In fact they continually give me free weeks.

We have points expiring at the end of April, which we had planned to use in March, for a hotel booking in Rome, and for a trip away over Easter but we were unable to do so because of Covid 19 and the inability to travel and take holidays. I contacted RCI today to ask if we could have an extension on these points as, obviously, they will not be used before the end of April. The answer was a categorical NO, we must pay £59 to extend the points or lose them! Apparently, the long-term situation of their business is more important than the individual members. RCI has changed enormously since we became members over 20 years ago-and not for the better! Very disappointed by their attitude but not surprised.

I gave RCI $259 for coupon that I had a vacation booked but was cancelled due to virus. RCI gave the coupon an extension until Sep 2020, but my membership ends April 2020. I asked for coupon refund and they will not credit my card back. I must pay them another $99 membership (1) year now or in Sept PLUS $45 late fee to regain membership.....SO, $144 dollars to use a coupon THAT I ALREADY PAID FOR. What a rip off company. It's like stealing what is not theirs to keep and holding customers hostage for more money to use what already belongs to them. RCI should be ashamed to take advantage of people due to no fault of their own. Stay away from RCI as they will not do the right thing for their customers when it counts. RCI will lose far more by taking my $259...........GREED never wins in the end. You can assist me by refunding my money your holding for doing nothing. I have received no benefit from activating the coupon.... you have not earned what you have taken from me and only can will “assist” me if I give RCI more money.... scam!

I called to cancel my vacation due to Covid-19 on March 18. At that time, I asked if there was a provision for covid-19 and the person (man) said no but he said I would receive a check in 3-7 days. NO CHECK. I called back and was told I would not get any money but would get a coupon for future use. I explained that my RCI account would end in August of 2020, my husband has a pore-existibng condition and we would not re-new at the time. So, I said I wan ted my money back due to a pandemic, crisis situation we will not be traveling for a long time. The women that I spoke with said,"Don't you know a friend who can use". I repeated to her that my account would end in August 2020, so NO. We are unhappy with the treatment of RCI. member 407304193