RCIReviews of rci.com

Our holiday was cancelled 2 days before departure and no alternative was offered. Although I can understand the reason why it was cancelled (the flooding in Germany) it is really sad that RCI didn’t even bother to call us and help us find an alternative. They only informed us by e-mail that our holiday was cancelled. When we called them ourselves the only answer we got was ‘it is what it is’. Sorry, but it is not what it is, we booked through RCI and annual fees and exchange cost are high enough to provide customers with a decent level of service !! UPDATE: As suggested I called the number in the US. They could not help me because I was from a different region (Europe) and they gave me a number in France I should call. I called that number today, and again there was nothing they could do because “many resorts are still closed because of Covid and bla bla bla”. Only positive note is that the staff In the USA was really friendly.

I have a program through RCI which allows exchange vacations which I have used successfully for several years. Back in 2017 RCI had a separate program called RCI Travel which provided for vacations and access to hotels outside that under the exchange program for a fee. I paid the fee and received certificates for a vacation but assumed it was also for membership in RCI Travel to see if discounted hotels and travel was available outside the exchange program. Apparently the certificates lapse in which you loose your investment (here around $700) ... which I can stomach. However I have never had a program simply allow them to lapse without at least getting an e-mail or something in writing explaining that the investment would lapse if not used or extended by a set date. RCI Travel apparently does not desire to keep its members and does not send email notices, resulting in free money to them in the end .... which is very poor business. I could not and would not recommend them to anyone and would suggest seeking travel programs outside RCI with better customer service and professionalism.

Definitivamente más nunca renovaré mi Membresia después de 10 años con ellos , siempre buscan la manera de sacarte dinero diciendo que expiran los puntos o algo similar entonces vuelves a pagar agarras unas vacaciones para no perderla y te dicen que puedes cancelar y no vuelves a pagar para hacer otra reserva y es todo una mentira , el año pasado pague unas vacaciones a Atlantic City me dijeron puedes cambiarla hasta con 24 horas de anticipación y lo hice con más tiempo Diciendo que después le reservaba en otro sitio y ahora que Me dispongo a reservar Nuevamente se lavan las manos , perdí el dinero de una reserva de una semana y no me dejaron reservar si no pagaba Otra vez , siempre ha sido lo Mismo con ellos y ya no más son unos abusadores me dijeron que iban a escuchar la llamada a ver si el operador me dijo eso imagínense dudando de la palabra de uno y todavía estoy esperando que me devuelvan la llamada

RCI is the whole reason I won’t use my timeshare. Over the past 10 years, there are rarely any good resorts available.Not to mention, during COVID the state of California cancelled travel and they wouldn’t give me my exchange fee back. Then when I transferred it to another booking and couldn’t go, I was told I would receive the taxes I paid back and never did. So I guess RCI stole money from me, or fraudulently kept what was mine. Either way, I never received the refund. I refuse to renew my RCI membership even if it means never being able to use my timeshare. I’d rather it sit dormant than to deal with thieves. I’d recommend that anyone buying a timeshare attempt to find one that does not contract with RCI. I wish I would’ve had someone warn me.

I have been an RCI member for over 20 years I own 3 weeks at the Pestana Grand and 2 weeks are deposited every year. Over the years we have had some very good exchanges enjoying holidays in Barbados, USA and Europe. If I had points that were due to expire I have always paid the fees to extend the points. Last year I tried to book Florida twice which would have used approx 130,000 points, both times I paid insurance to protect my points, both these bookings were cancelled due to Covid. It has been impossible to book Florida for this year and time is ticking by and I need to use these points by Dec 2020 or I will loose them. I also had Madeira booked for 21 June 21 so I could try to use a good amount of the points but as Madeira was put on the Amber list I could not go, again I had paid points protection. I have now booked 1 week using points for Oct 21 but this still leaves me with 130,000 miles due to expire Dec 21. I have spoken to RCI twice regarding this situation and they say there is nothing they can do as their system cannot extend these points any further! I am an RCI Platinum member which also incurs an extra fee and thought we would be better looked after. I even offered to pay monies to extend these fees points further but again was told that everyone is having to bare losses through the Covid situation. I then asked what actually happens to my points once they expired and was told they just disappear so my question is why can’t these points be extended further if they are at no cost to RCI especially as I’ve had a few bookings that were all cancelled due to Covid and it’s just been impossible to re-book? I know if I had kept my 3 weeks within Pestana and not put 2 weeks into RCI points my holiday weeks would have been safe, they are just allowing you to rebook on another date regardless of what time is passing by and with no further fees. I find it very difficult to understand why RCI just dump your points when it has become so difficult to re-book anything, even though I made every effort on 3 occasions. The Covid situation is out of everyone’s control and there should be much more flexibility with RCI and follow guidelines that others have in the tourist industry to allow carry overs. Sadly I feel now I will have to withdraw my weeks from RCI points and secure my future holidays with Pestana directly.

Been a member for over 20 years. I cannot rap my head around how a service can undermine the consumer in such an uncaring manner. Numerous mix-ups, foul-ups, twisted stories and excuses abound. It’s not hard to keep someone’s reservation, exchange, or transfer information inline when there is a member I.D. associated with their account. Every time we’ve attempted to plan a vacation, we’ve been fed a line of BS as to why “it’s not showing as booked in the system” or “for this fee…..” I’m really disappointed at the fact that I am typing this review, mainly because nothing will come of it. People spend time and thousands of dollars to enjoy just a moment of time in their lives at a possible destination of relaxation and fun. Do better RCI…. You have to…… oh, and before I forget…. Please do not follow up with the lame “We here at RCI” or “We’re sorry”…. Just stop! Strive to do better! It’s what we the consumer are paying for.

Worst customer experience ever. Rude client rep. They have a contact that no matter what happens in the world once your weeks expire you lose them. This is the contact they have. Yet they will do you a favor and pay a fee to get your weeks back..

Time shares are a racket. We were given one by a family member - it's like a noose around our necks and we can't get out of it. When you call in to RCI, I need help. Often you get people who are hard to understand, obviously have an agenda (to sell/book something), but today I spoke to Jackie who was good. She ALMOST made up for my call with PAT - a guy who told me: 'you don't know what you're talking about' and 'go ahead and give me a '1' rating, I don't care' -- he serves to continue the bad rap timeshare companies get. Their rules are hard to understand and you're often better off just joining RCI to get access to their 'extra vacations' or booking directly yourself. Owning and actual time share gives THEM $$ and locks you into a forever contract. DON'T DO IT!