RCILike most great companies, it all started with an idea. In 1974, Jon and Christel DeHaan set out to add greater value to the timeshare experience when they pioneered the vacation exchange concept. The DeHaans developed a system that allowed owners to exchange time at their home resort for a stay at a different affiliated property—delivering a new level of flexibility and choice to timeshare owners and revolutionizing an industry in the process.Today, RCI remains the leader in vacation exchange, offering the world’s largest vacation exchange network and providing unrivaled products and services to enhance the vacation ownership experience. It’s one of the many reasons why more resorts trust RCI to deliver vacation exchange services to its subscribing members than any other company across the globe
RCI (rci.com) has 513 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Phil T.
They are terrible to book a trip with at The Manhattan Club where we are contract members. The sales representative grossly misrepresented the booking experience saying we would have no problem in booking our normal December reservations 1year in advance as we had always done directly with TMClub.
R. K.
Fake? Auch wir wurden, wie bereits in der Bewertung vorher, wortwörtlich genauso angesprochen und alles so erklärt. Als wir jedoch nachfragen, was bei einer evtl.Insolvenz passieren würde, wurde Herr Franz unpässlich, war beleidigt und konnte uns keine Antwort mehr geben.wir wurden sehr schnell verabschiedet. Froh, keine 5400 € hier bezahlt zu haben. Buchen lieber weiterhin in seriösen Reisebüros.
Ken
Like everyone says, bait and switch. Promise everything to get you to sign up, then cancel privileges and things that were promised.
Henry R.
We took a 3 Day Cruise on the RCL ship Wonders of the Seas. The ship itself is an engineering wonder! It’s fantastic! How RCL bills you for services and excursions is an WONDER….and not the good type! Let me start - first, we (my wife and I) purchased a drink package before we sailed for approximately $600. The very first drink I ordered came with a surcharge because depending on the Bartender serving you there’s a limit on the cost of the drink of either $14 or $16 dollars per drink! So preordering the drink package is a complete ripoff if you’re going to average say 5 -6 drinks per day per person because you’re really on the ship for 3 days but RCL charges you for 4 days. Second, we purchased an excursion for the first port. We went the Hideaway Beach. The charge on the website on board was $75 PP but we were billed $144 PP. I didn’t notice that until we returned home and checked the invoice that RCL provided. So I called RCL and I was informed about “Dynamic Pricing”! Let be honest - Hideaway is a beach on an RCL Private Island. There’s no way the cost should have increased that much even if you accept their “Dynamic Pricing” excuse! Another ripoff! And third, we purchased some jewelry at the EFFY store on board of the ship, the people assisting behave as they are giving you a great discount off of the Retail Price. They also promised to provide a certificate for each item purchased which they never did! So when we returned home my wife contacted the EFFY HQ in New York. At that point she discovered that we were dramatically overcharged for the items! The items were on sale on the EFFY website and the person that my wife spoke with said that the people at the Wonder of the Seas store should have known that! Well let’s call that ripoff number 3 during our cruise! For full disclosure, EFFY is providing a refund for the difference but it, unfortunately, has to go through RCL so it will take longer! Bottom line, RCL is ripping people of while you’re on the ship, in our opinion! So as the expression goes “Buyer beware!”
Robert P.
A BUNCH OF THIEVES!!!!! I BOUGHT 3 EXCHANGE CONDOS AND HAD TO CANCEL ONE OF THEM. THEY KEPT MY $300 EXCHANGE FEE!!!! THIS SHOULD BE ILLEGAL AND A CRIME!!! JUST IMAGINE HOW MUCH FREE MONEY THEY MAKE OFF OF PEOPLE THAT HAVE TO CANCEL. JUST TERRIBLE COMPANY FOR DOING THIS TO THEIR CUSTOMERS. SHAME ON YOU RCI!!!!!!!!!
John L.
Useless. Extremely expensive. AVOID!
Brenda K.
I just booked a cruise with RCI cruises, a part of the timeshare. I got the best service. Addie Simpson, our cruise travel agent made sure that we got well located cabins, and was very dedicated to find and apply all of the on board credits. She had a really nice demeanour and was extremely knowledgeable about all things cruises. I have found my new cruise travel agent!!!!
Cesar V.
Rci travel apestan no te avisan que las licencias son físicas para rentar un auto en Estados Unidos y no digitales como las dan en mexico
