RCIReviews of rci.com

I needed some help with my account and was so impressed with Grayson who was extremely knowledgeable and helped me enormously through the process online. It makes these type of things so much easier with a friendly person. Very many thanks to Grayson!!

Absolutely Shocking. You deposit your timeshare and there is negative benefit from doing so as noted below. Its not clear that once your timeshare is deposited you cannot retrieve it. Holidays can be found cheaper online at other websites which include flights despite claims of huge savings. There is no monetary benefit from the deposited weeks. FAQ's are woeful. On top of this there is a yearly fee. Avoid. Expensive mistake for me i would say that has cost me £2.5k.

Terrible experience excess fees not being refunded. A year ago in 2025 I enquired about signing up to RCI. As a timeshare owner with a home resort in the USA, but as an Australian resident, after a few days of checking I was informed I could only sign up to RCI USA where they charge about 245% more expensive annual fees for the option I wanted. I didn't sign up at that time. In 2026, I went ahead and signed up and paid the USA fees for 3 years membership. I then got my home resort to deposit my weeks. Searches and attempts to book didn't seem to work correctly, so I phoned them and was informed I had been converted to a Pacific membership (the one that's much cheaper) because of my home address and AUD currency. So they converted me to the AUD $179 membership for 3 years and charged me $440 AUD (from $309 USD). The rep explained that because of this conversion, I was entitled to a partial refund from RCI. He would contact RCI USA and get it arranged and call me back. 2 weeks later, no word, no refund, just silence. Judging by the terrible reviews, RCI has not a care in the world about their reputation, the only care seems to be about money - keeping as much of your money as they possibly can.

At one point RCI was amazing! You would pay a very low fee and exchange points and you were good to go. Ever since Wynhdam bought out RCI, its been AWFUL!! It's NOT WORTH IT unless you are a Wynhdam timeshare owner. They are CROOKS and have added on so many fees. So at one point a 7night vacation you would only pay the fee and your points. Now it costs $300 exchange fee, points, a cost for everyday staying there, maintenance fees, parking fees, housekeeping fees etc; you name it. In the end, the cost for a vacation ends up being cheaper elsewhere; its really not worth to book with RCI and better to find your own vacation. It's sad when GREED comes knocking in when RCI was once a great program.

I just took my wife and 2 kids for 2 months in South Africa using our RCI to stay at multiple resorts for multiple weeks and cannot rave about RCI loudly enough. The kids were doted on and we were treated like royalty each step of the way. Thanks RCI you made it so easy to book beautiful resorts at super low cost. Highly recommend.

Absolutely fraudulent and now that we've caught them in the act they won't reply to me at all. They told me my initial $525 was resort fees just to 1) not get to stay in the place that we booked at through them(not even the same resort) and 2) find out that the resort never charged those fees and they never received that money. Do not use, DO NOT USE, DO NOT USE them. I spoke with them on the phone asking about the fees and they couldn't explain. I had to go because I was out of international minutes. I asked them to explain the charges via email (documented) they started calling me over and over again and not answering my emails. The people on island outed them and explained that none of that money actually ever ends up with the resorts or condo owners that they claim it does. They are blatantly lying. We've been encouraged to report them to the board of tourism here as well. Shocking and so insidious.

Myself, along with 6,000 other owners are currently in the process of trying to "exit" the contract. So many lies were told during the presentation. They say you can get paid for giving up your contracted week - ha - turns out they pay you in...POINTS. 18 points. You need 52+ points to fully pay off a vacation. You cannot exit the contract unless you have paid your unit off in full, have your account in positive standing and pay an additional $2200 to exit the contract. What a nightmare. They rush you in signing the papers and there's so much paperwork , in hindsight I can see where they rushed me past the exit criteria. They tell you have 1 5 days to cancel. Its so much cheaper to just book flights or hotels with your own funds. It doesnt make sense to pay $177 a month for biannual use of a unit. The flight offerings are like 10x more expensive than just going to a regular website. If you want to book a vacation for the $379 for 7 days...you have to plan it out a year in advance. I remember asking if I could use that special at any time. She kept saying yes...well, 6 months later i call to schedule multiple vacations. You can use it..1 year out...and that promo only 1x a year. You also have to pay a yearly $250 maintenance fee annnnnd pay a yearly renewal fee in order to book your vacation. Needless to say not worth it. Charming, conniving snakes salesforce.

Man hatte uns eine hotel besichtigung versprochen mit anschließendem Geschenk! Als wir von einer Person in Empfang genommen wurden, mussten wir zuerst ein paar merkwürdige fragen beantworten, was uns schon komisch erschien und uns dann auch noch einen Fragebogen gab , den wir ausfüllen mussten ( mussten) da wollte .an wissen ob man eine Kreditkarte hat wie oft man im jahr im urlaub fährt und was wir für die Reisen Ausgeben..! Ich fragte warum die ganzen Fragen sagte der mann Namens Franz aus Österreich kommend hier stelle ich die fragen sonst keiner er ist hier jetzt der Chef am Tisch! Und plötzlich wurde diese Person ausfallend und beschimpft uns aufs äußerste und bat uns zugehen sonst würde er andere Mittel anwenden!! Finger weg ir diesem Taimesharing und dem. ( Franz )