RCIReviews of rci.com

RCI has improved significantly since the days when you could only search with a phone call. If you are buying a timeshare, RCI is a very valuable service.

I booked a holiday through RCI at Skiathos Blu Hotel and was extremely disappointed with the standard of the RCI accommodation. It falls far below what I would expect. The bathroom is unclean with only a bath and no shower, and the kitchen is poorly equipped—barely any utensils or cutlery. While the TUI section of the hotel is lovely and well-maintained, the RCI rooms are noticeably substandard. To make matters worse, there’s no WiFi coverage in the RCI rooms. I find it hard to believe RCI considers this an acceptable offering for their clients.

The hotel is nice and clean, but security is very poor. The safe is still locked, and we were robbed by staff member for USD 700.00. It is no ideal to carry your laptops and all expensive belonging that don´t even fit into the safe around with you in Roma or golfing, but if you leave them in the hotel and they are stolen, the manager will never show his face. There is a thief among the staff running around, and the manager prefers to ignore it. If something goes missing in that hotel, no one will do anything for you, let alone refund you. It´s safer to take your money with you on your excursions and risk being robbed by pickpockets on the subway.

We have owned a timeshare for 17yrs. And have been an RCI member for 17yrs. Have never had an issue with booking. Or had any issues with units. 2x we asked to be moved and we were accommodated no questions asked. We are presently in Spain at El Cano Apartments which has received many bad reviews. Pool, Restaurants closed etc. We were given a wrist band by Majic World to use 3 of there pools. Were given instructions on what Restaurants we good use. Apartment over looks the sea, clean. Yes could use a couple of kitchen items. Like a spatula and tea towels. But we managed and made due with what was available. We are 100% satisfied with our experience here

Live in Australia and booked a points exchange with RCI online on the 18th of March at Twin Peaks Resort in Whistler for January 2026. In Mid May they just cancel the booking with no explanation, after several phone calls told the resort is no longer partnering with RCI in 2026 after accepting the booking. A month of trying to deal with an incompetent call centre team we are left with no option but to engage a lawyer.

We have points with RCI which they allow to be exchanged in foreign countries. We've never had a problem before, but when booking a trip to Aus after they confirmed the booking, they went and canceled. Its not acceptable

I sent my payment in plenty of time to be rec'd after checking with both postal services-Canadas & US BUT it took a month for payment to be rec'd & posted to my acct. Apparently payment has to be sent to Florida & held in lock box in Georgia for who knows how long before being forwarded & posted @ Berkshire Mtn. Resort. Even Well Fargo horse & buggy was faster! As a result after all the BS I'm charged $7.95 for late fee. I guess they're building up their coffee fund or Christmas fund!

Nunca tramiten nada con esta empresa es de lo peor del mundo, llevo 41 cuotas de 48, llamo solicitando un descuento desde el 29 de mayo del 2025, hoy han pasado 7 días y nunca dan respuesta de nada, solo ganando tiempo para cobrar intereses sobre la deuda, ni siquiera diciéndole que les va a llegar plata que tanto le encanta quitarle a la gente, porque ya libraron el dinero que desembolsaron de este crédito y llamar al servicio al cliente es aún más deprimente porque te hacen esperar, te transfieren del uno al otro y nunca dan respuesta, la misma carreta de siempre que ya se la sabe uno de memoria. POR FAVOR NO CAIGAN EN ESTA TRAMPA TAN TERRIBLE ES LO PEOR QUE PUEDEN HACER Y SE VAN A LAMENTAR SIEMPRE. Como lo estoy yo 😞