RCIReviews of rci.com

Scam. This thing is absolutely worthless. I was planning a trip to Galveston and a buddy of mine booked a couple of days before me with hotels.com and paid 645 for 3 days. I booked at the same hotel, same room size, same days, two days later with my RCI "PLATINUM " membership hoping to get a great deal, and it gave me a price of 680 this was including my "PLATINUM " membership discount plus 6,000 points. My wife and I could do nothing but laugh when we saw that price. This time share is pathetic. DO NOT FALL FOR IT!

I have many problems with RCI. The most current one is with my granddaughter. My wife and I are buying a cruise foe our 50th anniversary in 2020. It was postponed twice. My granddaughter was in a ROTC program, so we purchased a refundable reservation. She is now in the military in Alaska and cannot make it to the East Coast for the current sailing. We asked for a refund. We were told they redid the reservations and my granddaughter's reservation was changed to non-refundable. Why? Who was authorized to do this? So far, no answers. Did we get reimbursed? No.

How can a company scam people out of money during this time when gas prices are on the rise and food prices are high they target people on vacation and tell them to go to a resort to talk about timeshares they offer free gifts and tickets to a show and a 25.00 gift card and let's not forget that they make you pay 50.00 dollars to talk to some one about the resort WELL GUEST WHAT HAPPEN TO ME I was on vacation and they scam me out my money and gift a meeting that was supposed to be 1 hour turn into 4 hours and they did not understand the word no and when you kindly tell them that you can not purchase what they are selling they began to have a bad attitude the behavior is acceptable from the employees they turn into pit bull when you turn down their offer they took a good enjoyable vacation and turn it into a robbery I don't understand why hotels will allow this company into their lobby but I guess long as they are paying the hotel they hotel do not care but I feel as if the hotel should take responsibility for this company being dishonest to the customer that are staying at their hotel THEY ARE DANGEROUS COMPANY I am not apologizing for what iam I am about to say the day i went there mostly people of color why do companies decide to keep robbing people of color SO PLEASE COPY AND PAST these people must be STOP!!! so if you know someone going on vacation please tell them do not stop and to this company the claim to be a tour group they NOT tell them to run 🏃‍♂️

RCI es una estafa. Al momento que los promotores te llaman para vender, nunca te mencionan "pequeños detalles", como que tienes que pagar un "fee extra" cuando te registras. En el Mayan Palace Nuevo Vallarta nos cobraron US$950 para tener acceso a las instalaciones del hotel. Sorpresa, el Mayan Palace solo tiene derecho de acceso a dos albercas de las más de 20 que tiene el desarrollo Vidanta.. nadie te menciona esto hasta que te "piden amablemente que te retires"!!! es increíble. Me sentí ciudadano de 2a. Una de las dos albercas.. entró en mantenimiento!! así que solo nos dejaron acceso a una alberca saturada hasta el tope. No acceso al Río Lento, ni a la alberca de olas, ni a la zona de toboganes, no al teleférico y más !!! Cuando llamas a RCI para reclamar, te dicen que en las letras pequeñas de la confirmación se menciona este "fee"..!! porqué no mencionan este "detallito" durante la venta? ocultar información no es ético, además que puede ser un delito. Me siento robado. Pagar la cuota de RCI + "fee de acceso" = una alberca nada más!!! bonito negocio!! Eso sí, te marcan 3 veces al día diario para ofrecerte un descuento en el "fee" si accedes a sus vendedores durante medio día!!! o un descuento en tus "elevados consumos", pues dentro del hotel todo es un extra. Qué decepción de RCI..

With Covid ongoing for the last two years, RCI is doing nothing to ease the situation. We have points that will expire and have no further extension time. It’s a waste of money to be part of this timeshare company. You certainly do not save any money as they try to advertise. I’m essentially paying for a vacation that I never got to take, due to no fault on my own. Ridiculous. Don’t get into their trap. They take way more money than the value they give

I have booked several cruises and resort stay through RCI. But since covid I have had to reschedule cruises. I tried to call them and pay my final payment. Which is 1000 dollars. I wanted to put it on my credit card because it was due on April 22 2022. I have called about four times each call I was placed on hold for at least an hour each. Just yuesterday I was on hold 2.5 hours and not one person answered my call. I need to pay for it and I need to book another cruise since my wife and child cannot go because they don't have the covid vaccination. I called the booking phone number on my bank statement after they tried to take money out of my account that lacked the funds to pay in full the invoice. had they answered my call I could have paid it before the invoice date. POOR SERVICE!! After this and the next cruise I will never do business through RCI and I will also drop my condo from RCI.

I have owned a week at Los Olas, Satellite Beach, Fl for over 40 years. Ocassionaly I go in & have a paper notarized. I have been doing this for a long time and it never bothers anyone. A new front desk manager got annoyed and had her Manager Christine Nolan call me. This person blasted me for having the nerve to ask them to notarize a paper. She was yelling at me and the rudest I have ever seen! I will never go back to Los Olas again. I will be dropping my week there. I don’t want to be around rude obnoxious people!!

In response to my post in January 2022, you responded with the following message... Hello William. We are sorry to hear of your disappointment with RCI. We will ensure your comments and concerns are shared with the proper teams and RCI management. Your feedback is valuable to us as we continue to adapt during these unprecedented times. Thank you for leaving your review. So... can you please advise me, now that you have shared my comments with the "proper teams and RCI Management" what specific changes you have planned to improve customer satisfaction, which currently ranks as 88% of your customers rate you the lowest rating ie BAD! I very much look forward to hearing from you soon... Best regards, William