RCIReviews of rci.com

Would give MINUS rating if I could. Booked in 2019 through RCI what would have been a wonderful trip with Collette through Europe for 2020. Trip postponed to late 2022 due to Covid. Checked 9 months prior to departure date for policy regarding cancellation without incurring a penalty, as I was monitoring the requirements concerning Covid and travel. RCI rep said I could cancel up to 30 days prior to departure to cancel if needed. (I also had travel insurance with Generalli Insurance.) Thought it sounded it too close to departure date; rep was supposed to verify with Collette and call me back. Didn't hear back from RCI. Forward to 4 months before date, I called RCI back, and found that I had just missed the date by ~7 days in which I could cancel without a penalty. The penalty was now a 75% loss. ($7500). At this time RCI states they had sent me an email earlier to give the cancellation date. Sending an email is NOT fulfilling your requirement to get back to the customer when previous communication was by phone. At that time period, I was not able to monitor my email account and had nearly 98K emails. NONE of the parties involved, (RCI, COLLETTE, GENERALLI INSURANCE) took any responsibility for the situation. Each pointed the finger at a different entity. Because of incorrect information, and RCI's failure to correctly communicate with me the customer, I lost $7500; also paid over $1100 for travel insurance which was a waste as well. It also took over 6 months and several phone calls to recoup the $1400 and change which is all RCI would refund me of my over $9200 trip. I will NEVER, NEVER, NEVER, EVER deal with RCI again.

This is a piece of poop ass company. Edward who i spoke with on the phone made 2 unauthorized transactions with my card over 500$. I was then told a supervisor would contact me in 72 hours and the next day I was told there is no supervisor, only account holders. These people are SCAMMERS

RUN, RUN, RUN! RCI is a rip off. I booked a trip and then canceled it 11 days later. I called today (a month and 1 day after booking) to see why my $342 was not refunded and learned that I only had one day to cancel the trip. One day grace period. This company is not worth it! I will not get my money back either and they said that no credit could be given. I will get my points back but I paid 80 to protect the points so thank God I did ugggh. Please run, don’t do it ! The timeshare business is a rip off too. I’ll forever tell the world to avoid this company and ALL timeshares! Signed unhappy customer😔

Nothing was right. I reserved, more than amonth ago, a resort at Grant Mayan Acapulco From 12 to 19 of march for 5 adults and one baby. RCI Accepted and charged me. Based on that I bought plane tickets for all my family. !3 days ago! I recived an Email comunicated to me that accoding to 1-3 pilicies of the resort my reserve was cancelled. RCI neve told me about that policies, homever they told me that at the moment of the reservation that policy appears. I have called you several times and finally today, Dominic, after carefully lloking find the note. I had been with you 26 years, also I am a platinum member, and you have no respnsability at all. It is a real scam. My number is 4361-00040.

How do you expect to get individuals to buy a timeshare from you when you lie to them during the promotional stage?? We were promised several items when we were being encouraged to attend the informational session. Come to find out after the informational session we were indeed mislead. I am 100% happy that I did not sign any agreements with this company.

Worst company ever. Total scam. They take your weeks and never have anything available in return then they make you buy extra time to use your points because there is nothing available. Over twenty years of points gone because I would no longer pay to keep extending the time. They wouldn’t even compromise in the name of good customer service.No real loss because their properties are run down and not in good places. Can’t stress enough. Stay away!

Hace un año que tengo esta membresía y hoy mismo me anime a usarla y la verdad quede tan decepcionado!!! Los precios es lo mismo si me voy directo al hotel,sabía que no era como me lo vendían y ay caí

My husband and I paid $3000 for this 3 year program to try it out. Every time we took a vacation we couldn't even use our points. We are in our last year with our points expiring this year and we are not going to renew or join. I guess it could be beneficial if you pick random places to stay and you have a week off to go. Keep in mind you still have to pay resort fees and an exchange fee to RCI.