RCIReviews of rci.com

Truffa! Scapate, non fidatevi!!!!

Consistently the worst website experience. I get paper statements stating I have 100K points which is accurate but online is always zero. I can't even log in anymore. The next question below in the review is - Date of experience - is there a way to just pick ALL Dates? My latest was today.

Gracias por todos los comentaríos y evitar q mas gente caiga en esa este programa, estaba a punto de comprarlo y se me ocurrió entrar a ver comentarios y gracias a esto desistir. Gracias !!

Long term RCI member here. In the last 3-4 years have found it next to impossible to get a decent exchange where I want when I want even a year out. Just sold my points for less than they cost me ...again. RCI fee's have gone thru the roof, it seems that only the scraps are left for the exchangers and yet their are literally thousands of units available FOR RENT! Very disappointed! Where at one time we used to be pleasantly surprised when we got to an exchanged resort now we are disgustingly surprised at what we have exchanged into. My biggest pet peeve? EVERONE KNOWS THE ROOM WE ARE GETTING-THE RESORT, RCI, THE MANAGEMENT......EXCEPT FOR ONE PERSON...ME..THE GUY PAYING FOR IT!! This is the most irritating thing and absolutely needs to stop. I'm probably done with RCI and don't want to talk with them about it. If I talk to ten RCI people I get 10 different answers. They need to change or they need to lose their business.

I am a current Wyndham rewards member and had to move my points out of wyndham into RCI which we are co-members of. After not finding a place RCI/Wyndham was able to help get me a unit.

Called to do an exchange ( trade week for discount on cruise). Digital assistant said membership had expired. When I logged into RCI My Account said membership current till Dec 2024. Called member services (what a joke!). Told they couldn’t give me any info re membership - not authorised, despite me reciting all my details. Really? Six phone calls later, finally told membership was current. Asked them to convey that to sales team. Told could not do, not authorised. Asked to speak to supervisor. Told there wasn’t one. Really, no supervisor? Bottom line - this is RCI’s error, not mine, and no one will fix it! Got an email survey and filled it in. Asked for a person to contact me (it was one of the options). Still not resolved so what do I do now????? Don’t ask me to email you again! What’s gone wrong here? In the past RCI was good. Have used them for 20 years. BTW what does ‘Member Services’ actually do if they can’t fix a simple clerical problem? Don’t bother!

Due to personal reasons we decided 2 years ago to cancel our RCI membership. We searched high and low how to legally cancel our membership. Finally, we found the document, "Terms & Conditions of RCI Points Subscription Membership" On page 13, #20 a. "Cancelling" it states "by telephone or in writing". So we called thinking it would be faster. Each time we got the runaround. But the third time, we were specifically told if we don't pay the fee, it will automatically cancel and they would not be able to take our points. Well 2 years later, we called to book a getaway to our home vacation only to find out RCI has been taking our points!!! Upon contacting RCI again a few days ago, We finally found out there is a form we have to fill out. Wow!!!! Wow!!!! Wow!!! In the meantime we lose our points because their policy says we have to stay members until we use our points (if we want to keep those points). We would rather give up our points than stay with them!!!

RCI is the biggest scam out there!!! Do not do it!! We were made all these promises and the places you can stay are not nice!!! There are extra booking fees on top of everything!! No one calls us back and we have tried to get some answers for 2 months!! You have a 5 day cancellation policy but they do not send you the login information for 3 weeks so you can’t see the crappy options you have!!!!! This is a joke! Worst decision we ever made. We are in the process of getting a lawyer to get out of this.