RCIReviews of rci.com

CHEAT IS THE WORD I CAN USE TO DESCRIBE RCI AND THEIR WORKERS.....TO GET THE RCI RENEWED THEY WILL TELL U ALL LIES AND ONCE U ARE ENROLLED AND NOW U CANNOT GET NOTHING WHAT WAS PROMISED.... THEY ARE COMPLETE FRAUDSTERS IN WHITE COLLAR. PLS AVOID THEM AT ANY COST.....

I have owned a time share for 18 years. I signed up with RCI the first two years and realized it was useless. I couldn't ever get a week to exchange that was comparable to the unit/resort I owned and the fees they charge are ridiculous. I signed up again last year and banked two years of my timeshare. I have had the same experience but worse. If I don't renew for another year I can't use the property I reserve because my membership will be inactive according to Alex- the representative I spoke to who also could not give me his last name, employee number, a supervisor, email contact, etc. They also have a horrible cancellation policy. If you don't pay for cancellation insurance then they take 100% of the fees paid even if they are for services that won't be used because you are cancelling. I will never use RCI again.

I have been a member of RCI since 1982 when you traded a week for a week and everything was fine. Then came the point system and Wyndham corp. When they went to the point system it screwed over everyone who had weeks. People would come in and use their points for the weekend which took the whole week away from weekly owners. I feel that the resorts that were on the week plan should not have been allowed to also go to the point system. I have been to buyer meetings and they want me to give them my units and pay them on top to switch to points. If RCI was so great like these replies they give you then way does it only get a 1.3 rating. Please reply to me and tell me if I’m wrong.

Una completa estafa. La vendedora nos ofreció un sin fin de opciones, incluso nos dijo que lo mas que pagaríamos por estadía serian aproximadamente $349.00 por una semana. (7 días). Al momento de reservar a los $349.00 se le añaden otros cargos (sin contar que un "all-inclusive" puede costar hasta 1,000 dólares por día por persona) y en todos los resultados el precio en la pagina del hotel es mucho mas económica que las que nos ofrece el programa de RCI. Una completa decepción ya que el paquete lo venden como una alternativa económica para disfrutar en familia cuando en verdad es una membresía que no vale nada, PIERDES EL DINERO. Muy decepcionado con el personal, servicio y la mentira que nos vendieron. Por favor no caigan en este fraude, guarden ese dinero para pasar unas vacaciones fenomenales con su familia y no regalárselo a esta fraudulenta empresa.

I have been a member since 1984. It was wonderful. Many choices and I traded all over the world. NOW it is a joke!. Few resorts available, vacation plus is about the same cost as if I booked it directly with the hotel. I believe soon everyone will pull out and find an alternative unless RCI can improve their inventory. I do like the point system, but with nothing available other than off season resorts or added cost for vac plus, I don't think they will survive.

I recently joined RCI to exchange my week in Laguna Beach as the dates were a conflict with a work trip. We have a Gold Crown resort. Everything I tried to book was an exchange plus property which was not explained to me when joining! The exchange plus properties are supposed to be highly desirable. I tried to exchange for one of these properties and the wanted to charge me $999 on top of my $289 exchange fee. The property I wanted to book was in Washington and had many open start weeks. (Highly Desirable???) I went directly to the Washington property website and I can book a week there for less than than the $999 plus the trade fee from RCI!!!!! WTH…. Seriously ….If I were to book this week in Washington, I basically would give RCI my week in Laguna Beach plus pay them $1288 for the exchange! I say SCAM what a waste of my time and the exchange of my week! I am furious and very disappointed with this business they get you in but you are screwed once you deposit your week unless you want to go to Palm Springs in the middle of 120 degree weather. Unbelievable how they stay in business!

Pésima, nos ofrecieron muchas opciones a la hora de vendernos el paquete y cuando tomamos el plan y llamamos las cosas se han dado en este orden. - No están las mismas opciones que en el documento que nos mostraron en la reunión y lo peor es que quedé obligada justo ir al lugar donde clara y explicitamente dije que no queria ir. Es literal ir a un restaurante que te muestran un buen menú pero cuando te decides a pedir, no hay ni la mitad de lo que ofrecen y encima lo que hay es un mal plato de algo que no te gusta! - La jóven que colocaron como nuestra asesora tiene 0 manejo y servicio al cliente, tarda días en responderte, no da opciones y mucho menos soluciones. - Nos mintieron en cuanto al pago basicamente que X monto seria subido a una cuenta en X banco y el descuento mensual sería fijo. Y para nuestra sorpresa hicieron el descuento a nuestra TC. - La opcion de bono de regalo que nos dieron ya ni siquiera existe el lugar y aqui como opcion tambien me exigen ir al lugar donde dije que noo quería ir. No han cumplido absolutamente nada de lo ofrecido. Puse a queja y cuando dije procedamos a cancelar no me contestaron más! Ojalá hubiera visto estos comentarios a tiempo. Puedo comprender la situación de la limitacion hotelera post pandemia pero no mientan para vender y enseñenle a sus colaboradores a ofrecer opciones y solventar situaciones a la brevedad real. En este punto tengo 3 días tratando de hacer una reserva a la opción qu me dan, no a la que quiero y ni eso han podido hacer. Es una verdadera estafa y en este punto además de querer mi dinero de vuelta, me encantaría poder hechar el tiempo para atrás y haberles dicho que No desde su primer acercamiento.

We joined RCI as part of a package deal when we purchased our timeshare in Aruba Divi 20 years ago. They are the most frustrating company I have ever dealt with, and I would not recommend them to anyone ever. If there was a lower no star rating I could give them, I would!!!