RCIReviews of rci.com

I got 1 weeks free timeshare through RCI at Kahana Villa Resort, Maui. I paid over an extra $1,000. for an extra bedroom. The Resort reviews are so bad,,roaches everywhere, sheets smell of pee, musty odor in rooms, minimum front desk hours. Yet they lied to me and told me these are great condo’s at the time of booking. Now, they are telling me there’s a NO Cancellation policy. You should refund customers if they don’t want to stay in Roach rooms.

I spoke with a Representative by the name of Luis and he wouldn't give his last name. This Representative was so rude when talking with him about the cancelation. He told me that all the representatives tell people what the cancelation policies are. I told him how are you going to tell me what the Representative said to me when you wasn't on the phone. I then Saud, wooow this is the Customer service representative that RCI has as the first point of contact. I asked, to speak with a Manger and he told to do what I want to do. I said, again your very rude and smart mouth to be helping clients. I'm really thinking about canceling my timeshare. After reading the RCI reviews it's not good.

BEYOND FRUSTRATING !!! Everything from trying to navigate the (archaic and slow) website, to rude customer service reps, to more fees every time I try to book something. Add to that - NO decent inventory for places or times. UGH!!! I have points I have paid for and just want to use on principle and be done with this company.

Me vendieron una membresia en el hotel que me hospedaba, el cual tenia afilacion con esta empresa RCI.com 3 semanas supuestamente "Gratis" a cualquier parte del extranjero +500 usd approx por cargos. En la informacion venian muchos hoteles muy buenos, 3 de ellos fueron por los que hice la compra de la membresia. Pero a la hora de reservar tienes que poner tu "Semana/creditos" con bastante anticipacion Ahora lo malo la lista de espera es eterna... hidden fees... all inclusive a mayor costo... Espero sacar minimo a mano con lo que pague.

I bought RCI in March 2023 and they sold me that it had great discounts on cruises, hotels, car rental and it's all a lie, i trying to get discount and never found one using RCI,THIS IS SCAM COMPANY AVOID RCI Everything that RCI said had discounts you could get directly at the same price. Don't buy RCI, I'm going to hire a lawyer so they don't charge me more and I have a lot of evidence of fraud

No caigan en este tiempo compartido, son rateros. Cancelan un hotel y después te dicen que ya se te venció el rembolso que tenías. Ha pero eso si quieren que renueves tu memebresia. En vdd no caigan. Te sale mas barato los hoteles cuando tú haces la reservación directamente en el hotel.

We have been trying to get accommodation for 4 years and RCI still don't have any availability. Although we have timeshare weeks space banked we still cannot get availability. We are also happy to purchase the weeks accommodation if this is their preferred option... but no availability. We have been member for +30 years. RCI used to contact us when they had availability for our search/requests. We spend so much in fees they suggested we upgrade to Platinum membership and this would give us more options however, after upgrading, no improvement, we very unhappy with the way this once amazing company is now been run, where is all this accommodation going, if people cannot get availability to any request even thought its a 1 year in advance that its been requested ?.

Everything you read here is accurate, this is an outdated business model, not in the least interested in customer experience, displays zero loyalty to existing ‘members’ charges additional fees for every part of the process and favours itself in every conflict. They pulled out of ‘representing’ my timeshare (ie do nothing and charge for the privilege), threatened to cancel the one last, legitimate booking I made if I didn’t renew full membership for another year, despite them not representing me for ten months of that year. So they can have that week I paid for back, with no refund of booking fee and smirk all the way to their bank. I would rather rebook with a decent, honourable company than these charlatans. Avoid.