RCIReviews of rci.com

After booking a holiday in December 2022. We looked forward to our July/ August 2023 holiday. One week before our holiday we got sent an emailing saying they had to slit us into 2 x 1 bedroom 4 sleeper. This was not ideal but as we had a 2 bed 6 sleep booked for the following week in the same resort 2 days later we felt the family would not be tooo split up. Considering we have been coming to this resort on and off for over 10yrs we thought we would at least get a hot tub for messing up. Looking out at the other units most have hot tube. We feel that holiday club members get priority over RCI. Having emailed RCI as this is who we booked through they don’t seem to be able to help. ( sorry seems the go to) Do we trust what we going to get next time!!!!!!!

ZERO STARS. DO NOT SIGN UP TO RCI. 1. they cannot provide what they say they can. It's a SCAM. 2. you just get a run-around of promises and more promises .....that end up being just demands for more payment .....to use YOUR OWN share time that they have! 3. they don't return calls. there is zero customer service - and when you finally get to speak to someone ... all you get is flat BS a bunch of lies and requests for more money to pay for something they cannot provide !) @justinegarcia @rci - the WORST COMPANY DON'T SIGN UP TO RCI.

Rci vacations is a scam i paid more than half my money for the trip it says you have 36months to use and now i want to use it none of the emails and numbers are working.

We went on our first holiday in some time, We booked a local flight although it was a late flight because RCI stated there was a 24-hour front desk and it was more convenient. When we arrived the reception was closed, there was an emergency button but that was pointless no-one answered it. We drove around in blistering heat off the coast of Africa during a heatwave trying to find a hotel, to be told by them all "Sorry we are full". We then had no choice but to sleep in the car. it was so hot we might have died. We were told by the reception the following morning they close at 23:00 and RCI should know this. On our return, I emailed my displeasure to RCI to be told "After checking, we found out that the website has the correct information and that the reception is able to accept check-ins until 16:00" and sent a screenshot, which clearly shows check-in starts at 16:00, so I wrote back "That is completely incorrect check-in times suggest the earliest check-in time and you added the word Until to suit yourself, you should know this and the suggestion is ludicrous it CLEARLY states 24 Hour reception above that please escalate this to someone higher and tell them I am not happy with your lack of knowledge" Not only was I not contacted by a superior I got a snotty email back by the same individual saying "Thank you for your email. It can be a pain when you mistake one thing for another. We do encourage you to visit the RCI Website to check the actual information displayed there" HELLO!!! check yourself!!! it clearly states check-in starts from 16:00 and again you didn't even mention the 24-hour front desk....I cannot believe not only does RCI employ ppl that don't know how to read check-in times but they add their own spin on it as fact, then insult the injured party...We have gone from being angry and disappointed to furious. You seriously need to own up to your mistakes instead of trying to blame the customer and then insulting them ...FYI I don't know why but I emailed the hotel to ask if check-in was from or until 16:00 just in case I have been reading these wrong for 40 years and they agreed you cannot check in BEFORE 16:00 (Typical gaslighting when you start questioning yourself)

I deposited two (2) weeks of my Southern Calif.. beachfront timeshare into RCI in January of 2022 for a search to start for one of two weeks in Manhattan NY. That's two weeks deposit for one week. It is now going into August of 2023 and I have not heard anything from RCI. I call and the CS says nothing yet. Now I have to pay for the week in Manhattan myself. Very disappointing to say the least.

My biggest problems with RCI are that it nickel and dimes you to no end, the resorts are mostly very dated, and it is difficult to find one available when you want to use you deposits or exchange your timeshare. I actually find that I despise RCI! But I'm stuck with it.

Hi i'm rci user since 1994. Last 5 years it is not possible to make a good exchange. All the season weeks are for rent with a big coast between 900 and 2500€/week!. For me rci is a new booking,Expedia ... The rest outside the summertime is possible to change but in oktober,november,december..when nobody will go in vacation... I have a red week with 24 points.

RCI is a scam. Maybe it used to be good? Now they take your deposited week, which you pay for in order to receive "currency" which you are told can get you something equivalent. You will not. This will not happen. This is a fabricated story, maybe an intentional lie. You will spend your time in utter frustration looking at a bunch of properties in places you would not care to spend a weeks time at, most all of which look like they were build and furnished in 1984. I deposited a really beautiful "Red Week" in Whistler during a good time of year for skiing, in an awesome location that is highly desirable. 2br / 2ba unit that doesn't feel like a throwback in time when you see it. After hours of frustration when you find nothing of interest on RCI's antiquated website, you will call them and they will nicely ask you "tell me where you want to go and when"? This is a nice thing to say but it is really a deflection to what people are looking for and needing to actually make a decision. What you NEED is a robust search engine with ample latitude to see what your AVAILABLE OPTIONS are. They do not have this. If they say they do, it is (again) so antiquated and impossible to actually use, that it is unhelpful at best. They got sued maybe 10 years ago for taking deposited weeks and simply renting them out to folks outside the RCI member network. For all I know they're still doing that -- it certainly feels like they are because there is NOTHING on their platform that is anything close to as nice as what I deposited with them. Then they've got this gig where you can rent other stuff, such as All-Inclusives and whatnot. I swear they double the price on anything I can otherwise find through Costco or something, and give me NO CREDIT for what I've deposited. It is a scam. I'm the sucker because I paid them money for all this. I will not renew, and I will simply walk away from my "points" from what I've deposited with them...because any option we are finding on their platform are places you couldn't pay me to spend a week at. I would rather do a staycation!! Maybe they're going bankrupt I'm just the last sucker to figure out how bad they are? Maybe I can't find anything on there because everyone else in the world has already stopped using them? In any case, learn from my experience and DON'T EVEN THINK ABOUT using these guys unless your a glutton for punishment.