Like most great companies, it all started with an idea. In 1974, Jon and Christel DeHaan set out to add greater value to the timeshare experience when they pioneered the vacation exchange concept. The DeHaans developed a system that allowed owners to exchange time at their home resort for a stay at a different affiliated property—delivering a new level of flexibility and choice to timeshare owners and revolutionizing an industry in the process.Today, RCI remains the leader in vacation exchange, offering the world’s largest vacation exchange network and providing unrivaled products and services to enhance the vacation ownership experience. It’s one of the many reasons why more resorts trust RCI to deliver vacation exchange services to its subscribing members than any other company across the globe
RCI (rci.com) has 513 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Also known as
rci.com
Website
rci.com
Category
Accommodation & Lodging
Location
Carmel, Indiana
Listed on Five Star Index
2026
About these reviews
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The company replied to 67% of reviews.
Latest
Most recent review: October 2026.
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I put in a search back in 4/21/2022 and still waiting!!! I've been an RCI member for over 20 years. Ever since Wyndham purchased RCI, it has gone downhill, searches take forever now, I have never waited this long! They also nickel and dime you for every service. I can see from all the bad reviews on this site I am not alone. I just may sell this timeshare and do something with Marriott.
Response from RCINov 6, 2023
Hi Tom, we were able to locate your account and do see you have a search entered. As of right now, we have not received any deposits for the resort/dates you've requested. Hopefully, we will get some inventory soon once owners of your requested resort start paying their maintenance fees and depositing with us. Feel free to email us at [email protected] with questions. Kind Regards, RCI North America
YR
Yolanda R.
La multipropiedad es un timo
La multipropiedad es un timo, en España hay un montón de afectados, ni se os ocurran comprar una semana, para luego desvincularte tienes que contratar abogados, PLAYA LA ROMANA (ALCOSEBRE), abuso de pago de mantenimiento, obras de mejoras que no cumplen y encima te reclaman los gastos de mantenimiento, voy a emprender acciones legales en breve, mirar en internet todo los abogados que hay dedicandose a este timo , ni se os ocurra!
AS
Arely S.
Pésimo servicio de call center y…
Pésimo servicio de call center y servicio al cliente, son muy groseros, tiene mejor servicio best day u otras agencias, no pierdan su tiempo con RCI
Response from RCIOct 27, 2023
Hi Arely, were sorry to hear this. Please email us at [email protected] and be sure to include your membership number. Kind Regards, RCI Customer Care
CF
Christopher F.
RCI is a sham
I paid to be a part of unlimited vacation clubs and as part of the deal I received 40 weeks to exchange through RCI. It gave me 18 trading power per week. I have been searching for hours to find a half decent exchange through RCI and all it will give me access to is the run down, old, low rating bookings. It is a sham and feel very taken by what I was told would be available to what is actually available.
Response from RCIOct 27, 2023
Hi Christopher, it sounds like you might need to enter an ongoing search to find the vacation you want. Please email us at [email protected] and be sure to include your membership number. Kind Regards, RCI Customer Care
MM
M M.
What a scam!!
What a scam. I met with the RCI rep at our timeshare at Massanutten Resort last week to learn about RCI and the places we could go, by trading our timeshare week. Then I talked to an RCI phone agent .
Here’s what I learned:
1. My timeshare has a trading value/number, assigned by RCI, based on my timeshare location, time of year, size, etc.
2. You can’t go into the RCI website to get your trading value number or even explore your trading value to see where you can go until you pay $99 to join RCI. So, you have to join blindly to even see if joining will be beneficial to you or not. So, I joined since our timeshare company had a special going on to join RCI.
2. Once you join RCI, you still can’t explore the value of your trade to see where you can go until you “deposit” your timeshare week. Once you deposit your week, you lose your time at your resort and can’t get it back. So, once again RCI expects you to act blindly by depositing and losing your week at your timeshare, just to be able to see if you can trade for somewhere you may want to go.
3. By talking to the RCI rep I learned that my timeshare trading value was so low at Massanutten that I would have to trade my timeshare for multiple years just to be able to go to one decent resort in places we may want to visit.
So, now RCI has my membership money and now demands that I give up/trade in my timeshare week just to likely learn that there’s no desirable place that I can trade for, given the poor trading value of my unit at Massanutten. What a scam!
If RCI was legitimate, they would allow someone to see their trading value and potential trades BEFORE taking someone’s membership money, or at least allow a paid member to PREVIEW their potential trades at other resorts without having to deposit and completely lose their own timeshare week!
The icing on the cake…when I asked for a full and total refund, the RCI rep said that membership fee refunds are prorated!!
I’ll be contacting the Consumer Protection Division in NJ where RCI is headquartered and the CPD in Va where Massanutten is located, to report RCI’s scam.
Response from RCIOct 27, 2023
Hi, we are sorry to hear of your frustration with our exchange program.
You may use the online Deposit Calculator to determine the Deposit Trading Power of your vacation weeks prior to depositing them.
To locate the Deposit Calculator, logon to your account. Click the “Person” icon, and select "Manage My Deposits." Click the “Weeks You Can Deposit” tab. Then, click the “Calculate” link for the resort and year you wish to deposit. Your resort’s name and ID number should populate automatically. Select to search by specific unit number or by room type if needed, and click “Continue.” Then, fill in each required field, and select "Calculate."
Feel free to email us at [email protected] with additional questions.
Kind Regards, RCI Customer Care
RJ
RJM
RCI not what it use to be
RCI is a despicable company that is part of Wyndham group that pressure and con people into buying timeshare. To make matters worse for poor timeshare owners Wyndham have bought DAE another timeshare exchange company so it’s nearly impossible to get away from them. Because Wyndham own a lot of the properties they manipulate and tightly control the diminishing number of exchange properties available, but they have several of their own properties available at a cost (not exchange). I have 4 timeshare properties the first two I bought circa 1990 and the next two a few years later for a lot less about $2,000 each direct from the resort. NOTE - don’t buy timeshare from Wyndham (about $AUD20,000-25,000) as you can usually get timeshare property on the second hand market for between $0-900. I am trying to give my timeshare away for free and I can’t. There is a company that will take it off my hands if I pay them $4,000. Unfortunately there are probably millions of timeshares owners in my predicament.
Until Wyndham took over our family had numerous wonderful holidays through RCI in Australia and abroad, booking a year in advance. There were numerous properties to select from. Now I search in Australia they only have a few exchange properties available for exchange and a lot of Wyndham properties which you have to pay for. Also usually the only properties available are all within 6 months. Trustpilot reviews of RCI - 90% of people gave them a rating of 1 the lowest score available.
Personally I would not take a timeshare for free. If you are going to the same resort all the time maybe consider buying or trying to get it for free. Don’t forget there is a maintenance fee between $AUD500-900 per year, less in USD, also if you are lucky enough to find an exchange holiday at a different resort than you own RCI charges a fee of around $AUD189.
I don’t know why authorities don’t do something about this and investigate how they sell timeshare properties to unsuspecting good people and the way RCI control the timeshare exchange. At the price to buy, plus the maintenance and exchange fee and the low price when selling, timeshare I believe doesn’t add up.
RJ
Response from RCIOct 27, 2023
Hi RJ, we're sorry to hear of your frustration with our exchange program. Feel free to email us at [email protected] with questions and be sure to include your membership number. Kind Regards, RCI North America
GU
Guglielmo
Ottimo
Esperienza fantastica. Appartamento curatissimo negli arredi e nella pulizia. La signora gianna è una persona molto gentile e disponibile. I borghi silenti ci hanno incantato.una vera fuga dal caos e stress della città. Paesaggi verdi e ricchi di storia...ritorneremo al più presto possibile.
Response from RCISep 29, 2023
Ciao Guglielmo, siamo così felici di sapere che ti sei divertito! Grazie per la pubblicazione.
DH
David H.
Surprise!
Surprise!
The property we booked in Italy has a mandatory breakfast fee, $40.00 per person
We are booked here for 2 weeks 😳
That’s in combination with the value of our trade and exchange fee make this trade significantly higher than I can book directly.
I have been a member for many years, but am done with RCI
I’ll just use my weeks at my property and book online for vacations
Too bad, it was a good concept originally, but out dated and top heavy now
Response from RCISep 22, 2023
Hi David, we have responded to your email. Kind Regards, RCI Customer Care