RackNerdReviews of racknerd.com

Worst Technical Support. Bad IP given - requested a new one - was ignored and told my server was fine.( Push back from them) messaged again saying read what I said. Want a new IP. Then they did it Server root access password that was emailed did t work. Was asked to rest the server. Spent 4 hrs asking why the reset didn't recognize my email address. Which was ignored. Requested a refund and then was escalated. Messaged by possibly the worst customer service adviser with an argumentative response who paid no respect to the fact I've spent 4 hrs asking them why and that I'm scared to log out if my account in fear I can't get back in. Instead rudely messaged by them and then told will approve my refund but that I would be banned by ever using their services again. Talk about the attitude. I do not want to ever have my business with a company that Pushes back on things they say they will do in 24 hrs of joining Support ticket pole who don't look at the attached document/videos ( I get notified if video is viewed - they didn't ) so naturally treated like some fool and then given responses that wasn't the question. Responded to aggressively and then told u will be banned off their services because u asked for a refund after 4hrs of no real help when in fact it should have been answered in 1-2 responses than so many back and forth asking them to respond to the question asked. If u have any issues u won't get help. And if it's escalated cos support doesn't know, expect a dude response and ban from using them. Personally the person who responded to me last should get anger management and customer service and the company should evaluate if they want people like that. I would never recommend this company to anyone no matter the sales they have.

Purchased a VPS with Racknerd last year, and darn time flies, just paid for my annual renewal fee with them. Couldn't be happier with the service and no complaints, every time I had any questions I am able to contact them over live chat and their support ticket system without any problems, I always get an answer back within a few minutes. I am happy to purchase more VPS servers with them in the future when I need it! I'd recommend this host to anyone looking for a web hosting provider or VPS server.

This company is a totally scam! Just ordered a vps 3 days ago. They gave me a totally blocked ip. when I asked for either giving me another working ip or refund. they rejected both of my requests. furthermore, they wanted me to pay them another $3 for switching the ip which is also not guaranteed! “Good business” for making money this way! But not for me. This is a response to the company's argument. I got a question for your company. Why did you sell a blocked ip to your customers at the first place? Like a grocery store sell your a rotten egg. If this customer come back for replacement after 3 days of purchase. You will charge for $3 for the replacement and possibly a rotten egg as well? Good business model! Why didn't you tell your customers the eggs you are selling have lots of rotten one among them at the first place? Don't tell me you don't know the products you are selling. That's BS! You knew it. That's why you have the 3 days hidden policy. My second question for you is, why 3 days? not a month or even a week? How many business owners got their site running in 3 days? I knew you can't control the Chinese government. but you can control the ip address you are selling, aren't you? once the ip was blocked. Why are you keep selling them for the full price without even mentioning about it? If you REALLY don't know about it. You wouldn't have that 3 days policy. Would you? maybe you are expecting some fools might pay for it without any complains?

The support was very helpfull setting up my specific order and the performance of vps is top notch. overall highly recommand this provider.

Great website hosting! After speaking with the support team we decided on a slightly customized plan to our old web hosts specifications. Everything has been running smoothly with no downtime or issues since we setup the account back in June. Thanks!

Probably the best hosting company I've ever tried, hands down. I've started migrating a few services to Racknerd last year and since then it has become my major provider. Shared plans are great, with Litespeed server that allows for optimized WP installs. VPS are quick to deploy and easy to manage, with good performances. Support is extremely fast and they know what they're doing. Recommended to anyone.

great customer service. You will seriously not find another hosting company that care's as much as these guys do! You can tell there staff put care and pride in everything they do. If anyone is looking for a web hosting provider the first one I'd recommend would be RackNerd.

The greatest support and the greatest service. All the problems I had, they solved in the matter of minutes. cPanel always the latest version. JetBackups enabled by default. Servers in multiple locations.