Robert C.
More stupid anti fraud checks than a mortgage
Took the money from my credit card then demanded 4 pieces of evidence that the myself and the card exist so they can take payment AFTER TAKING THE MONEY FROM MY ACCOUNT. To be honest working in financial services I'm used to KYC and anti fraud checks, but demanding more evidence than required for a mortgage is a joke. Especially for a service that cost $23 a year. But don't worry you can pay by crypto or Alipay (both services that I'm sure have no fraud on them) without any checks.... DESPITE HAVING ALREADY TAKEN THE MONEY FROM MY ACCOUNT. Ridiculous. No wonder my employer dumped their professional services years ago. Less hassle for me to continue than migrate the service, so I'm stuck - but at the end of the subscription they can go take a .....
Response from RackNerdMar 2, 2023
Hi Robert, Thank you for taking the time to provide your feedback on your recent experience with our service. We apologize for any inconvenience you may have experienced due to our verification process. Please note that we do not request verification for each and every order, and actually a very small percentage of our inbound orders are asked to perform verification, but we will request it if there are discrepancies presented by our risk team and/or our third party payment processors. In this case, it sounds like one or more discrepancies were identified in your order. In the world of online transactions, verification is commonly requested to prevent fraudulent activities, and we appreciate your understanding of this subject. Perhaps it sounds like you might feel more comfortable transacting via Cryptocurrency, if that's the case please reply back to the email you received and our billing team will assist you further with the next steps. Once again, we apologize for any inconvenience caused and if you have any further questions or concerns, please do not hesitate to contact us.