RackNerd LLC introduces infrastructure stability and provides Dedicated Servers, Private Cloud solutions, DRaaS (Disaster-Recovery-as-a-Service), flexible Colocation, Virtual Private Servers and advanced DDoS Mitigation services — maintained by a team with decades of experience in managed services, datacenter operations, and Infrastructure-as-a-Service. With an intrinsic focus on client success and growth, RackNerd has grown steadily while continuing to provide high-quality hosting services at competitive rates. For more information please visit RackNerd at: https://www.racknerd.com/
RackNerd (racknerd.com) has 374 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
racknerd.com
Website
racknerd.com
Category
Internet & Software
Location
Rancho Cucamonga, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 30% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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DMCA report = Service Disconnected
Only if you ask what happened to your server, they will say: you have been found guilty, your services disconnected ... "now... probe your innocence".
Avoid if you site can REMOTELY get a DMCA complain.
They will absolutely believe your competitor spamming fake/bogus DMCA requests. Even if you clearly have DMCA email address that you read and honor.
Response from RackNerdAug 3, 2026
Hello! Thank You for allowing us the opportunity to be your provider.
We aim to be fair and transparent with our customers in every situation. Like every provider operating within the US, we're bound by defined obligations when a formal notice is received, which is handled on a case by case basis, but that never means a customer is left without recourse or a path forward.
We're unable to identify the account tied to this review as posted, so please reach out to us at bizdev[@]racknerd[.]com with your ticket ID or account details, and we'll gladly look into this further with the full context in hand.
Hello! Please open a support ticket with us so we can investigate properly and do our best to help. Looking forward to assisting you.
WE
Web
Total incompetence and lack of reading comprehension: loss of 2 years of data
Stay away from this provider if you value your data. The absolute negligence of their support team and their inability to read a simple ticket led to the deletion of my server and the loss of two years of work.
I accidentally requested a cancellation for the wrong server, and within minutes, I replied to the ticket clearly stating it was a mistake and providing the correct IP address to be cancelled. However, support staff ignored my specific instructions and instead of stopping the process, they sent a generic template asking for a "confirmation" that I had already provided in the previous message.
They then imposed a 24-hour deadline to respond to this redundant email, which happened to fall on a public holiday. Because I did not "re-confirm" for a third time during a holiday, they wiped my server completely. When I complained, their operations team had the audacity to say that the situation was not entirely on their end and that I should be monitoring tickets 24/7 regardless of holidays.
They do not care about your data and they do not read your tickets. They hide behind automated scripts and templates to cover up their staff's incompetence. If you make a tiny human error, they will use it to destroy your work instead of reading a two-line explanation. Avoid at all costs.
Response from RackNerdJun 28, 2026
Thank You for taking the time to share your experience.
The name attached to this review is quite generic ("web"), so we haven't been able to locate a matching account on our end just yet, so we can only comment based on what's been shared here. We do want to clarify that cancellations are entirely customer-initiated on our end -- they aren't something our team starts on its own. When a cancellation is requested, our process is built to confirm intent before anything irreversible takes place. That confirmation exists as a safeguard for the customer, not as a hurdle.
We'd sincerely like to look into the full picture here, since we're only working off what's been described so far, and have not been able to find an actual RackNerd account based on the information on your Trustpilot profile. Please reach out to us directly via email at bizdev[@]racknerd[.]com and we'll take a closer look. Looking forward to hearing from you.
JE
jj E.
Terrible for China Mobile usersTerrible for China Mobile users - IP blocked and No Refund
They sold me a server that cannot even download packages via VNC. Support is useless.
Response from RackNerdFeb 20, 2026
Hello,
SSH is the recommended primary method of accessing and managing your VPS -- VNC is really intended for out-of-band access, such as installing a custom OS, recovering from a misconfigured firewall, or regaining access if you've locked yourself out of SSH (such as if you misconfigured your sshd configuration file). A VNC console is a direct connection into your server's display -- it is not intended as a means to download packages, nor does connectivity within VNC reflect anything related to our network or service delivery.
From what you're describing, this sounds like it could be a DNS misconfiguration issue within your OS level. Could you check what your /etc/resolv.conf file contains? Try updating that to nameserver 8.8.8.8 and nameserver 8.8.4.4 (Google DNS) and see if that resolves the issue.
By the way, we weren't able to locate an account or ticket under the name associated with this review. It's possible the ticket may not have included sufficient details for our team to diagnose and assist effectively. Please feel free to share your ticket ID here, or reach out again with more specifics, so we can take a closer look.
P.S. You mentioned being a China Mobile user -- generally customers from China tend to prefer our west coast datacenter locations due to lower physical distance and better latency as a result. If your VPS is not already in one of our US-West datacenter locations, feel free to open a ticket with our support team and request a migration to one of our California locations, and we'd be happy to assist with that.
CC
Cc
I used to love racknerd for the pricing…
I used to love racknerd for the pricing and simplicity, untill the server hangs after trying to copy files to another folder, and then a reboot through racknerds UI makes the server inaccessible and support says I have to reset the server including all data in order for it to work again. Never again
Response from RackNerdFeb 8, 2026
Hello,
We went through tickets received today and don't see an experience matching what you're describing here. Your name "Cc" on Trustpilot also makes it difficult for us to associate this review with an actual ticket or account.
You mentioned the server became inaccessible after a reboot, but all VPS customers have full access to the HTML5 VNC console via the SolusVM control panel, which allows you to see exactly what's happening during boot, even if network access is down or was misconfigured on the OS side. Did you try using VNC to see what error the server was throwing? There's also rescue mode available directly in your SolusVM control panel, which can help retrieve data and/or fix any misconfigurations on the OS side without having to reinstall. Here is a video on how to boot your VPS to rescue mode: https://youtu.be/oO61_EXiTOU
If you're willing to reach out with more information, we're happy to take a deeper look and help troubleshoot. Please feel free to get in touch: bizdev[@]racknerd[.]com.
MC
minh C.
What's wrong with RackNerd's network stability? Am I the only one experiencing these problems?
My Frustrating (and Useless) Experience with RackNerd: A Story of False Promises and Even Worse Service
I want to share my ongoing nightmare with RackNerd, in the hopes that no one else has to go through this same helpless cycle of frustration.
It all started with the abysmal network performance. The packet loss on my server's IP was consistently so high—often making it completely unusable for basic tasks. Websites timed out, connections dropped constantly, and any real work became impossible. I felt stuck with a product that simply didn't function as advertised.
Naturally, I reached out to support, hoping for a solution or, as a last resort, a refund. What I got instead was a brick wall of deflection. The support agent repeatedly insisted the problem was on my end, specifically with my local Internet Service Provider (ISP). They suggested it was my network at fault. However, I conducted tests from different networks and locations, and friends using other ISPs reported the same issues connecting to my server. The problem was clearly with RackNerd's infrastructure, not mine.
After multiple tickets and a lot of back-and-forth, I finally managed to push for a change—or so I thought. They "generously" offered to replace the problematic IP address. I was hopeful, if a little skeptical.
That hope was shattered in minutes. They assigned me a new IP that was even worse. This one wasn't just suffering from high packet loss; it was practically dead on arrival, rendering the server completely inaccessible. It felt like a cruel joke. They didn't fix the problem; they gave me a symbolic "solution" that amplified it.
Now, I'm left with a service I cannot use, trapped because a refund is apparently not an option, and stuck with a support narrative that refuses to acknowledge their own responsibility. I feel utterly powerless as a customer. I paid for a functional virtual server, but what I received was endless excuses and a service that has only degraded further through their "help."
This isn't just poor performance; it's a complete failure of customer support and technical competence. Consider this a serious warning before you trust them with your projects or business.
Response from RackNerdFeb 5, 2026
Hello -- we attempted to locate an account under your name but wasn't able to find one, and we're not currently aware of any widespread network issues across our infrastructure. The details in your review are quite generalized, which makes it difficult to investigate without more specifics.
If this review was intended for RackNerd and was not created under our Trustpilot profile by mistake, we would be more than happy to look into what happened. Could you please reach out to us at bizdev[@]racknerd[.]com with any relevant ticket IDs or account details? This would help us pull up the specifics of your case and understand what actually occurred. We're happy to investigate further.
TR
Track
I waited more than 12 hours to get a…
I waited more than 12 hours to get a response to a ticket.
They deleted my entire server after sending only one warning email over the weekend. All data from 300 websites was wiped without any backup reminder — just a single overdue notice sent on a weekend.
On Monday, I immediately contacted them to renew, but after waiting 12 hours, while all my sites were down the whole time, they replied saying the data couldn’t be restored. They claimed the server was deleted 3 days after expiration for security reasons.
Response from RackNerdDec 2, 2025
Hi there,
I sincerely apologize for the frustration you experienced. Generally, tickets are responded to very quickly 24x7, with our average response time under 20 minutes. Though I'm assuming (from the sounds of it) this was a billing related matter, which is likely why there was a delay, as the billing department operates M-F during normal business hours. The support department though, is 24x7.
Do you have a ticket ID that we can review, so we can shed more light on this matter?
By the way, without yet knowing the specifics of your case, I will say that we're always happy to work with customers on payment extensions, though we do need to hear from you before the due date. Communication is key, and we're always happy to work with our customers as long as we're aware of your intentions.
Thank you, and we look forward to hearing back from you! Please feel free to reach out via email at: bizdev[@]racknerd[.]com with the requested information, so we can further discuss a resolution path.
DS
DS
Not recommended
budget option - Windows Server 2016 - obviously very outdated, can't use it for a lot of API's (including Claude) but it was ok for the purposes I was using it for. That's until I was a little late on a payment and they shut down my account and deleted all of my data, without warning - so unnecessary - they could have backed it up - obviously don't care about their customers
Response to Racknerd's reply below:
Yes you sent a notice on 9/27 but the account wasn't past due until close to two weeks after that invoice was sent out - so they deleted my server at less than 2 weeks past due - anyway, I know it's their business model. I guess you get what you pay for. And this wasn't some $10/month shared server I was paying for. It was about $40/month with a bunch of applications I'd built housed on there. And obviously these weren't critical real-time applications but there was a lot of work product on there and they annihilated all of it after I was like 10 days past/due. And btw - "suspension" isn't the same as deletion. Normally those two are very different things and the window you have between the two is very short. Pretty harsh and unnecessary. So no, not at all interested in starting all over again with Racknerd or ever doing business with you again. Why would I do that? Lesson learned. Oh and btw yes, I recognize that you have Windows 2022 also, but when I looked into it, wasn't a great value.
Response from RackNerdOct 25, 2025
Hi DS -- thanks for sharing your feedback. Just to clarify, with our Windows VPS product line - we fully support Windows Server 2022 (which we recommend for modern compatibility). Customers can also select Windows Server 2012, 2016, or 2022 during order — or reinstall/switch versions anytime via the SolusVM control panel. Here’s a short how-to video for reference: https://www.youtube.com/watch?v=Jy8Q3s3uXlk
While we agree that Windows Server 2016 (and previous versions) are becoming outdated, it’s still available for those who specifically choose it, as some applications or legacy environments still rely on it. In other words, you do not have to use 2016 if you do not want to.
Regarding your billing situation, after further review of your account history, our billing system sent multiple payment reminders between September 27 and October 19, including a suspension notice on October 13 — so the claim of “no warning” isn’t accurate (in fact, you had over a dozen warnings/emails according to the email history log). The service was automatically terminated by the system once the overdue grace period elapsed, with no manual action taken by staff.
We’re always open to working with customers who reach out and communicate their needs/intentions -- communication goes a long way, and had we known you needed more time to make payment, we would have gladly extended the due date. Autopay is also optionally available by saving a card on file and setting the payment method on the service to credit card, if desired.
If you’d like to continue service with us, we’d be happy to help set up a new server and work with you personally to ensure smooth continuity moving forward.
