Protection 1Reviews of protection1.com

Love the prompt customer service.

So I had to run wires for cameras. When I bought it thought they were wireless. It's an easy hook up. Only thing I have and still have trouble doing was mobile app set up. Still can't see my cameras ok smart phn. Technical service sucked. Spent 3 days calling with no answer. Waited on phone for over 3 hours with no answer. Even submitted online Tech help to have them call me. No call back.

We recently bought a house in NOLA. The previous owners used Protect 1 so I attempted to use them as well. I contacted one of their customer service agents, who noted that the previous owners names were on their records. After keeping me on hold, he came back and noted that the person who the seller dealt with messed up and scheduled to hook up their new home didn't removed the old home. OK. So several weeks later I call back to schedule installation and they refuse! Seems that the first agent I talked with never corrected the problem. Agent number 2 I dealt with refused to deal with me and was rude. I only gave them one star because this doesn't allow zero stars. Terrible customer service, stay away.

I bought the self installation and it was very easy to install, and have activated. Technician said it would take 40 or so minutes to test and activate, but took far less time and she was great to work with.

I been with this company for over 15 years, never late on my bill, I have a decent residential alarm. I recently was upgrading my alarm system, call ahead, made appointment properly, and waited patiently. They told me a 1-5 hour window, kinda of poor but I would deal with it. Well the technician call me on the 5 hour on my day off that I was patiently waiting for and says he is an hour away. Now I live in Chicago which is a major city so services should be in town. I was burned and robbed of my day off. The so called tech guy was not professional over the phone, like I was waisting his time for him to come and install my upgrade. I would think twice about signing up with these guy and consider other options. Unfortunately I am stuck with them for two more years!

My Mother and I lived together. I paid the monitoring fee EVERY month by direct debit to MY account. Mother passed away so I called Protection One to have it in my name. That was the ONLY change, the name. No code change, not system change, nothing except the name. I did not want to sign a contract as we are most likely selling and moving South. Protection One wants to CHARGE me $49.00 for the change. Rip Off.

They are there, when ever I call.

I now have the protection 1 service installed, however I would like to test the operational/detection and response efficiency of an actual break-in scenario. How can I simulate a test to measure Protection 1 response time?