Protection 1Reviews of protection1.com

The service personnel are very courteous and on time. They are very knowledgeable on the products installed and are patient when explaining how the system works.

Fast, easy and good customer service.

Installers were nice enough. However, the motion sensor kept getting set off by my cat. Company replaced sensor, moved it, adjusted sensitivity-still went off. When I spoke to customer service they said they'll drop the sensor from the system and that was it. When I explained this wasn't a good resolution for me since I signed up for the service for the advertiSed motion sensor and door sensors. The rep explained "well the motion sensor was free". I then decided I didn't want to continue with this company. Transferred me to someone else...they promised to call me back tomorrow (I was in middle of teaching class when alarm was set off my cat) I never got phone call. Terrible customer service. No follow through and poor equipment.

We had Protection One for 8 years, but when I called to cancel because we were moving to a house that already had different service, I got the run around from customer service and they billed me for extra months of service even though I had no contractual obligation to stay. The service was fine for the first 5 years, but when the equipment started to breakdown, they doubled my monthly rate to add a service plan. Because of that increase and the way they stuck it to me in the end, I am glad to be done with Protection One. I have told everyone I know how poor they treated us in the end. I hope it was worth to them to STEAL $50 from us.

I was told I was dealing with ADT then it went down hill from there. I was told one thing to get me to buy into it once I was signed up I was told several different stories. If I knew what I know now I would have never signed up.

After 24 years of service,we sold our home and were told our account would be suspended, on hold,for up to 9 months... while we searched for a condo.Instead we were charged for 6 more months after we had sold the house!! When we told them we had no house to be charged service for,and wanted a refund for improper charges ,we were told that we not only still had to pay for the service in the new owners house,but we owed $700 more to cancel that service.Dwayne,the so called customer service representative, was not only unacomidating, but EXTREMELY RUDE.We very unfairly and reluctantly had to pay almost $1,000.00 to cancel that service! Don't get SUCKED into Protection One's system of locking customers in for multiple years of service whether you have a place to protect or not!! Very unhappy!

Instructions and phone support were very user friendly. Made the whole process of set up and monitoring very easy. Can't wait to expand our security system with more sensors and motion detectors.

First time user, easy to install and easy-to-use. Great service no problems so far