Before you buy a home security system, compare our service! Protection 1 is the nation’s largest full service security company and we are passionate about delivering an extremely high level of customer service.Tired of being put on hold? Frustrated waiting for technicians to show up? We have earned an A+ Better Business Bureau rating and a 97.3% customer satisfaction score because we take care of customers with same-day service and NO automated telephone systems — when you call, a real person answers. Try that with another company!
Protection 1 (protection1.com) has 546 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Claim this listingHome Improvements
Excellent
Home Improvements · Fayetteville, Tennessee
Excellent
Home Improvements · West Palm Beach, Florida
Excellent
Home Improvements · Bradenton, Florida
Excellent
546 approved reviews, newest moderated first
Brenda N.
It took two weeks to receive the product due to their severe weather, but they forget the instruction book and my hallway image sensor is not operative had to call a second time to make they were ordered and on the way. Which she overnighted but I still have not received them.
Kristin
Set up was nice and easy. Customer service was fantastic. We are very happy.
Peter L.
After set up contacted customer service,answered all questions a breeze. Works very well for our needs.
Julian S.
I received a motion detector with a low battery. It was supposed to be replaced but i still haven't got one.
Donna
Very friendly, and helpful. No pushy sales people.
Cathy W.
I made the huge mistake of allowing these people to enter my home and put this system in and the I signed a contract with them! Stupid thing on my part. They nailed my window shut when they installed the window sensors! well that's one way to keep a house safe, screw getting out if the place catches on fire. Then the sensors on my two front windows broke when the windows were open on a pretty day! No need for fresh air right? I then started getting daily phone calls at work that the system was not working. NO POOP! They were only to happy to send someone out to fix it for a service charge. Money Racket!! So I am telling you I would not recommend them to my worst enemy! And yes there have been many phone calls to the company. Last one was because they drafted more that the contract stated because I upped the service. How funny....the cords are cut on the stupid system. I HAVE NO SERVICE! BEWARE OF THESE PEOPLE!
Bruce K.
So far happy with the new system
Reggie L.
My next door neighbor was rob two days after Christmas. I call Protection One the same day, and receive the kit later that week. It was fast ,and easy to install. I feel safe, and secure at home, or when I'm at work. Thank you.