Protection 1Reviews of protection1.com

I received a motion detector with a low battery. It was supposed to be replaced but i still haven't got one.

So I had to run wires for cameras. When I bought it thought they were wireless. It's an easy hook up. Only thing I have and still have trouble doing was mobile app set up. Still can't see my cameras ok smart phn. Technical service sucked. Spent 3 days calling with no answer. Waited on phone for over 3 hours with no answer. Even submitted online Tech help to have them call me. No call back.

I ordered 2 packages 1st one I set up the technical was very nice went out of his way to make sure everything works. The 2nd time the technical was really rude he didn't even tell me about the code that you have to use if someone force you to put in the passcode

Although my experience began extremely unsatisfactory, the company redeemed themselves, in the end. I was promised a certain arrival time for installation, due to my work schedule. It seems, the tech received an emergency call prior to my appointment time, which affected my 8am arrival time to 1pm. What a situation that impacted a 6hr. late arrival to my job. The Tech was very defensive when he arrived, but later apologized for the disconnect in communication and broken promises. The installation took about 2hrs., but very clean and informative. I arrived to my job 6hrs late, but I was glad the experience was done and over with.

The installation and technician were great. The tech offered a month of free service for the installation. I know these things take time and I've waited now for 4 months. I contacted billing and the agent stated to me that there's no information on file and she does not know why the techs offer a month of service at no cost because it will not happen (her words). I asked protection one to contact the tech and she said okay. To date I have not received a call back or my month of service free. My account continues to be charged each month but no acknowledgement of the offer. I've had many friends and family to ask about referrals but I will not because of this issue. There's no guarantee that if I refer someone that I will receive the referral bonus since I haven't received the first offer. Leaves a sour taste in my mouth and until this matter is resolved I will not refer anyone...

I've had some problems with false alarms and my cat. My sensors are changed now But I would have like more flexibility and information up front to have reduced my false alarms and subsequent charges from the local authorities. I am frightened now seeing that you may charge me two months upfront as per a previous reviewer. This was never told to me either but I will wait and see.

We appreciate the low cost equipment. Hopefully we can give a more favorable rating once the last obstacles are removed to activating our DIY Protection1 security system.

The salesperson, Nick seemed helpful, though it took several weeks to get set-up. When the installer finally arrived, we thought it would take 15-20 minutes tops--he was there for at least 2 hours. Then, when my alarm went off I had to wait a while until I got a call, I had to call them. The first person that answered the phone was unable to turn it off and said that customer service doesn't start until 8:00 am. (I thought that was odd, who can schedule this?) The next time a door opened the alarm went off, the second person was able to disarm it. Unfortunately, I was without usage of my alarm for an entire week until another technician arrived-- he by the way fixed the problem within minutes and was very professional. Still on the fence.