Before you buy a home security system, compare our service! Protection 1 is the nation’s largest full service security company and we are passionate about delivering an extremely high level of customer service.Tired of being put on hold? Frustrated waiting for technicians to show up? We have earned an A+ Better Business Bureau rating and a 97.3% customer satisfaction score because we take care of customers with same-day service and NO automated telephone systems — when you call, a real person answers. Try that with another company!
Protection 1 (protection1.com) has 546 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingHome Improvements
Excellent
Home Improvements · Fayetteville, Tennessee
Excellent
Home Improvements · West Palm Beach, Florida
Excellent
Home Improvements · Bradenton, Florida
Excellent
546 approved reviews, newest moderated first
Samaria B.
I ordered 2 packages 1st one I set up the technical was very nice went out of his way to make sure everything works. The 2nd time the technical was really rude he didn't even tell me about the code that you have to use if someone force you to put in the passcode
Michelle A.
We've been with Protection One since August 2016 and we have had nothing but problems with the company. The components have been failing at every point on the way. Getting a service person out always takes a while, they show up early or late for their four hour windows, and come completely uninformed of the issues and without the proper hardware to address the issues, resulting in another round of visits. Calls to the service center always require a long wait. The agents are friendly but not well trained. We have yet to get them to help us with setting up a permit with the city, which is required here. We were charged a large fine by the city due to a false alarm due to Protection One's faulty equipment and not having a city permit. Protection One has taken no responsibility for this and will not even help us submit the permit as the city requires. Just a horrible, time-wasting experience all around. I wish we had never signed up with this company.
Bernard S.
This is the first bad review I have given. The reason being is that I was told I would be getting exactly what was in the house I moved into which had a contract with protection one, & I didn't. There were three control pads and when the installer showed up he only had one, so I have one instead of the three I was promised. I was also told I would be wireless and I am not. The installer used pre-existing wired alarms and some wireless. So I should be dissatisfied and disappointed. I tried calling once but got no where. Now that the craziness of the holiday season is over, I will call again and complain. I feel taken advantage'd of and lied to .
Jose-Orlando,FL
Great costumer service and experienced sales personnel
Bill L.
We've only been with Protection One for about a month. So far, we are very happy with your company. Keep up the good work.
Roslyn
Although my experience began extremely unsatisfactory, the company redeemed themselves, in the end. I was promised a certain arrival time for installation, due to my work schedule. It seems, the tech received an emergency call prior to my appointment time, which affected my 8am arrival time to 1pm. What a situation that impacted a 6hr. late arrival to my job. The Tech was very defensive when he arrived, but later apologized for the disconnect in communication and broken promises. The installation took about 2hrs., but very clean and informative. I arrived to my job 6hrs late, but I was glad the experience was done and over with.
Kendra M.
The installation and technician were great. The tech offered a month of free service for the installation. I know these things take time and I've waited now for 4 months. I contacted billing and the agent stated to me that there's no information on file and she does not know why the techs offer a month of service at no cost because it will not happen (her words). I asked protection one to contact the tech and she said okay. To date I have not received a call back or my month of service free. My account continues to be charged each month but no acknowledgement of the offer. I've had many friends and family to ask about referrals but I will not because of this issue. There's no guarantee that if I refer someone that I will receive the referral bonus since I haven't received the first offer. Leaves a sour taste in my mouth and until this matter is resolved I will not refer anyone...
Nicole
Excellent Customer Service. Only thing that could be improved is billing. I still have not yet received my paper statement in the mail!