Protection 1Reviews of protection1.com

I've had some problems with false alarms and my cat. My sensors are changed now But I would have like more flexibility and information up front to have reduced my false alarms and subsequent charges from the local authorities. I am frightened now seeing that you may charge me two months upfront as per a previous reviewer. This was never told to me either but I will wait and see.

Got it after being robbed and couldn't be happier. Easy inatallation and set up. So far so good.

I like the extra help I received when I was setting up my equipment. I hope you get your policy more straight forward about taking two months out of someone's account when you only said for the first month. That's the only issue I had with your company, because that would of been a big problem, other then that this had been a good experience so far. Thank you for being there!

Our technician called ahead to see if he could come early!!! This never happens while waiting for a service call ...he was very polite, efficient and took time to set up and show us how to use the mobile program! Very impressed.

I work 3rd shift and was always worried when I left my home if anyone would break in my house. It was the most unsettling feeling and now that I have protection I feel 100% safe now when I'm away or at home...Thank you Protection 1!!!!!!

1) The operator, Whitney, was friendly, courteo, and very helpful in transferring the account that my mother had with Protection 1, and transferring the account under me, due to her leaving this life, and transitioning to the next phase of her journey. The operator was able to explain to me what my mother's services were, end that my service was eligible for an upgrade. 2) The technician, Erich, was great at explaining how the new touch pad works and the ease of accessing some of the features that I would be interested in, for my lifestyle, I live in Arizona, we don't open windows or doors during the summer, so, he referred how to bypass a window to the manual that came with the system, he went into more detail on the features I would use. Erich, took the time to ensure I would be able to use the new touch pad features, and where to find them in the tech manual. I would like to thank, Whitney, Rebecca, and Erich, for making this life changing event a little easier to endure.

Totally happy with the service.

Sales person never bothered to visit home before installation was scheduled. They messed up the work order and wrong equipment was used. Have reached out to sales person multiple times and issue has still not been corrected. Also still have not received yard signs or window decals to post. Technician was very nice and courteous. Both him and sales person reassured us that our 10 lb cat would not be a problem for the motion sensor. Of course on our next trip across the country, the alarm was set off by the cat. Customer rep who reached out to us was also very friendly. She stated it was most definitely the cat and that he will continue to set off the alarm. We now have to set the alarm with no motion sensor and have half a functioning alarm system.