Protection 1Reviews of protection1.com

We've had our alarm system for about 30 years. We were month to month and own our equipment. Over the years our transmitter was replaced with a cellular communicator, and that was later updated. Since our system is so old, we have no cameras, phone app, or other features that a newer system might have; however, it does have basic interface with our home automation. Our panel was made in the U.S. so it will probably last forever. Our original company was excellent, and after buying them out Protection 1 (aka ADT) was satisfactory until the last couple of years. We became dissatisfied when over about a year and a half we ordered yard signs multiple times, both online and over the phone, but none ever came. Protection 1 always had one excuse or another. We did some research and decided to go month to month with a different company. We gave our 30-day notice, which must be done over the phone (so they can try to talk you out of cancelling), and followed up with an email. After 30 days we engaged the new service, but early yesterday one of their tech's emailed us that Protection 1 had not released our cellular communicator. He explained that when he tried to register it, the Telguard database showed that our "Device is already assigned to a subscriber," which means the previous dealer (Protection 1) did not release the hardware. He explained that a Protection 1 tech needed to simply login to their Telguard Dealer Portal, pick our account, and select "Detach." That's it. I spent the rest of the day trying to get someone to do it, or to authorize someone to do it. First one has to get past the non-native English speaker who is difficult to understand, has no idea what you are talking about, and won't deviate from their script. I was transferred, placed on hold, and given a new number to call many times, and hung up on twice. With each new person I had to start from scratch. Finally I reached a very grumpy Manager who said that Protection 1 would absolutely not release our communicator. That's it. Go away. So I tried again, hoping to find someone more reasonable. But the second Manager wouldn't budge, either. Me: "Who owns the communicator?" Her: "You do." Me: "Then why won't Protection 1 detach it so that we can use it?" Her: "It's against company policy." So Protection 1 has turned our communicator into a brick. The only way that we can use it is to sign up with them again. We suppose it's their way to punish you for cancelling. We've ordered a new one for the cheapest price that we could find from a reliable vendor: $136. Don't let these creeps anywhere near your house.

I despise Protection One. I had service with them for over 7 years. I cancelled my service because I moved. I sold the house that was in a development that used Protection One as a provider. I paid my last bill & asked to cancel my account. Then another bill came up due for $160 after I was out of the house for 3 months. I called & called for over 3 months to get them to cancel my account & even sent an overnight letter to protection one to cancel my service (that cost me $35 to send) I literally had to call the homeowner’s association to have them close my account. Once they got that email within 5 min my account was closed with an apology. Today I received a letter in the mail saying that a check was apparently sent to me back in August that was not cashed. A phone number and a website that could “help” me get the $ I was owed. The letter is on ADT letterhead. The number given was ADT & not Protection One. The website did not work. I called the # ADT could not find me. They told me to try Protection One (which is bought out by ADT) Called Protection one & hopefully this is fixed. They literally berated me for this money & if they would have canceled my account without getting everyone & their mother involved it would have been a lot less stressed on me. Freakin jerks, period!

Canceled years ago. Lately our alarm has been going off. Called CS to disconnect and they were no help. On the phone for 45 min, 35 were on hold. Very unhappy with the CS. Now I remember why I discontinued the service in the first place.

I waited for 4 hrs as they told me to wait for the appt from protection one and the technician never arrived. I called them and they said the tech arrived but he did not knock the door neither ring the door bell. How was I supposed to know he was there? I also checked through the windows constantly and I never saw the technician.

We have been with some version of this company for decades. The company provides adequate equipment that generally provides the required service. However, it is THE MOST INCOMPETENT company for billing and collections we have ever encountered. Bills never arrive, followed by delinquency letters and threats to discontinue service. Multiple conversations with supervisors have been useless. It’s not worth it.

If you are looking to subscribe to security service with ADT/Protection1 Don't do it! They make it near impossible to cancel your service. It's taken over 6 months and countless hours on the phone, emails, and running around. It took SO LONG and they kept on charging us while we jumped through all their hoops. There are so many wireless cameras and other services. I would look elsewhere.

Our tech never showed or called us to cancel. After spending over 2 hours getting transferred to different people we ended up rescheduling. Well he did show up today. The work was high schoolish at best. Where they ran the power cords into the house they left dime sized holes in the walls. They tore drywall away around one of the outlets leaving a quarter inch gash 1 inch long next to the outlet. We have been customers for 9 years. Now i have to fix their incredibly bad work myself. I would call and cancel but after reading other reviews this unprofessional company will just take more money. Please dont use this company. Save your time your money and your house.

After having them for over twenty years tried of my bill going up for no extra service called to cancelled because price went up again. I was assured the price wasn't going up it was just a billing date change that is why the price went up a bit. I told them I would cancel right then if it was going up... no its just a billing date change, bill not going up. So I left it. Come to find out the next month it was going up and the rep either lied or had no idea what he was talking about. So I canceled right then. Then they told me there is a 30 day cancelation and I would owe one more month. I tired to fight that as I would of cancelled the month before if they told me the right info. Over 20 years with them and they wouldn't work with me!!! The $25.00 a month was more important to them than a long time customer, Never again Protection One or ADT whoever you are now. DONT USE THIS COMPANY THEY ONLY CARE ABOUT GETTING MONEY OUT OF YOU!!!!