Protection 1Reviews of protection1.com

I feel so safe. Thanks so very much!

Not a good experience at all other than the person who installed the system. Billing issues from day one and every time I call customer service I am spoken to in a demeaning manor. Will not recommend to anyone because of this experience.

Exceptional service from both gentlemen, from the assessment for upgraded needs to the installation.

So far, the experience has been very professional. The sales person, Michael, explained the financial details and recommended equipment very well, and the installer and installation were first rate. System is easy to operate and seems to provide extensive protection. However, haven't had any test of effectiveness, yet!

I set up the account only one month ago and I am so fed up with all the mess up and confusions, such as a broken sensor, wrong bill, numerous calls to schedule services, and the service person didn't show up for an appointment. You name it!

This has been awesome from point of contact, to delivery, initial setup and installation. It's very intuitive with stupendous customer service and responsive to my desired needs. I appreciate the monitoring system and team of individuals very much.

I have had multiple issues with this service. It started with my system not working. This left my house unsecure at times that i thought it was. I was also told that a portion of my equipment would be replaced because it was not working. This never happened and I only found out because I called back because it was still not working. I spoke to numerous people who have given me false and inaccurate information. I spoke with Desiree to cancel my account and the customer service from her was the worst that I have ever experienced. She also told me that she could not cancel without doing so in written and verbal form. I told her that i did not want to do this with her due to her lack of customer service. I called back to speak to another representative and found that Desiree had already done this without my permission. This was a completely horrible experience. I only called to order more equipment that was needed in my home and I ended up canceling due to the customer service, poor informationot being delivered and lack of communication.

Great company, very competitive pricing, very competent technicians, excellent equipment, we obviously made the correct choice, when we selected Protection1 to be our Security company!