Protection 1Reviews of protection1.com

I love it ! For the first time in years, I can sleep in my bed and not on the couch because of the fear of someone coming into my home and causing harm to my grandsons who live with me. It was very easy to install.

I feel so much safer now knowing my home is protected while I'm home or away and

The sales rep and the technician told me I would need completely different things. The sales rep also told me installation would take 2 hours, but it took 5, which created problems with appointments I had scheduled during the day. The technician told me things about the ap and the warranty that differed from what a customer service rep told me on the phone when I later called with questions. Due to damage during installation, I had to have an electrician make repairs, which Protection1 said they would pay for. It has been 3 and a half weeks since I submitted my receipt and I have not gotten confirmation that my refund is being sent. This is absolutely unacceptable.

Since I signed up I've had a bad experience, my system came two days late when I paid for same day shipping. I bought the package and the sensors sticky tapes were all dried out. And my motion sensor was broken, they couldn't get it fixed so the representative just by passed it so our system would have the green light. I was transferred to another line to get a new one and they tried to CHARGE me to order a new one. When the one they sent me was already broken to begin with! I was then transferred to another person who said that it was working and then cut the line. Two days later the sensor is completely broken, I tried changing the batteries making sure the backing was on snug. And it still doesn't work, I've tired calling and they just transfer me to another representative, until I just get frustrated and hang up. And now I'm stuck with this company for three years, with broken products, and no one to fix it or give me ones that actually work. Worst company ever.

As a passifist, I am surprised at how the break-in and theft in my home has galvanized my sense of defense! I love having your system, arming it and everything about it! I go away from my home confident that any would-be intruders will be discouraged or chased off!

When I purchased my own home after my ex and I divorced I didn't waste time contacting other residential alarm companies. Instead I went right to Protection1 with whom my ex and I had been for over 10-years ( and she remains with them ). We've always had excellent service... the system operating as it should. And the customer service has always been exceptional. Short if any wait times... polite, courteous and helpful personnel. Just a pleasure to work with. If I had any complaints it would be, actually, for my ex who has a panel that is original. It would seem the company would want folks using such older equipment to update/upgrade to the latest and greatest touch panels, etc. It seems to me they should push this out to the customer base.

System hasn't worked right since day one. Nine months old have same issues and still rude service. Some staff knows things other don't know anything. They change the the programming and screw it up even more.

Alarm sound is too low. Sales team did not understand what I needed for protection and sent me inadequate equipment. I'm canceling my contract.