Protection 1Reviews of protection1.com

Service tech never showed up or even called for this service call, New customer and very disappointed.

Very poor follow up from the sales team they sold us the package that fit our needs and after the install I wanted to add more features but my sales person would not call me back after 5 attempt's I gave up but she finally called back to get me to sign another document and I told her what I needed and she said okay still no response back I should of stayed with vivint to get the same bad customer service. My house is new and thermostats and door locks are zwave still the installer did not connect them only the front door lock

I have to say I have been in customer service for over 40 years and have never seen such great service. I have had a few issues and had to call in to the 877 number and as promised they answer within a minute and provide great support. In addition our Sales Rep John has been fantastic in answering questions and getting back to me.

Everyone stated what they could do, and did what they stated.

We are happy with install and happy with job he did, we are happy with the service and the best part is we are happy of the price, so I guess you could say that we are happy

Got a call from corporate today. They took care of the problem. Thank you I was told my contract was up in October of 2015. The salesperson really would not take my answer that I was leaving. Finally they understood I wasn't changing my mind. The customer service went from good to bad, I guess I'm no longer family. I was told if I sent in a 30 day cancellation letter I could leave. I sent in letter all most 60 days before October 2016. However the bills did not stop. I've sent in copies of signed receipt of the certified letter I sent. I'm still getting the run around. I've called in three times because I'm still getting these letters. I'm either told it will be taken care of or we will call you back. No one ever calls back, I just keep getting these letters. I'm sick of calling and tired of getting mad over some money. At this point it's not even about the money. It's about a poorly run business where its employees are rewarded on greed and not customer service.

The install tech was great, answered all of our questions and was so helpful explaining everythingas. he was also very diligent while working through some install issues.

I have always wanted a professional system for our home. There were so many choices so we choice Protection1 and for first time we really feel safe. It is easy to use and if you are not sure about something you can always get an answer right away you are never alone you talk with a live person this is why we choice this company.