Protection 1Reviews of protection1.com

When I first spoke with the sales person, it was a very pleasant transaction and I thought I made my requests for our system clear. When the installation tech arrived, there was a big miscommunication from sales to install department. Installation tech was very professional and apologetic, but it wasn't his fault. I called the original sales person back, he eventually corrected the situation but said he would call me back in 5-7 minutes to confirm the original request. I never got that call. The poor install tech had to come out to our home a second time. Job finally done right but just wish it was done correctly the first time.

From my initial call regarding service and products with Chris, whom was very knowledgeable and no pressure on sales. We had a alarm system with Vivint for a extremely brief time due to issues from day one with all. Chris took his time to explain everything with cost and no surprises. The initial beginning of process was done with ease, then came the installation with Jeremy whom was wonderful. He made sure that everything was in great working condition and explained all the details before leaving. I have only had to contact customer service one time with just a question and it was resolved immediately and professionally. Thank you Protection 1 you have given us peace of mind.

The motion camera only works part of the time, doesn't take a clear picture, notifications only works some of the time. Not really worth what it costs

Everyone was top notch. The different people that I talked to on the phone to the Tech that installed my system. It was refreshing to deal with polite and knowledgeable people. And the system is great also.

The installer was knowledgable about the system, answered all my questions and worked with me as to the location of main panel. He was a pleasure to work with.

Randy & Kevin are the BEST Ever for your company. Hold onto them both.

Protection 1 is awesome the tech that I had was on point with everything. I made a great decision and my church has protection 1 as welll. You all have a fast respond team as well. Thanks

I have Protection 1 in a business setting, for Access control. I ran out of keys, and ordered more. After waiting 2 weeks, I called back and just told them that I would come pick them up from the local office. Then, the keys didn't work. I had a tech out to look at the system, had no idea what was wrong with it. I then had an "install Tech" coming out, he called me asking that I meet him there, then called back, saying that he would have to do it tomorrow. Now, they are telling me that they have the wrong part, and that they will get to it next week. It is to late for me, save yourself!!