Protection 1Reviews of protection1.com

I have been a Protection One customer for years. Recently I replaced my patio sliding door. Company charges to reinstall alarm wireless contacts, a two minute job. This is the way they treat long loyal customers. I will be taking my business elsewhere. BTW I have a service contract with you which is rarely used, boy did you make money on me.

My tech was on time and super accommodating even though I pulled him away from family time!!! It's been a great service

I am a current customer since way before Protection one bought out Knight Alarm, I have been trying to get My Service upgraded and more Secure for over a Year in a half, maybe even more believe it or not, I have called so many times now that I have lost count, I even had spoke to the main Branch Manager several times, he acts like He Is doing Me a Favor, he is extremely Rude and unprofessional and most of all Disrespectfull and Aragent. and even the General manager, and nothing happens, no phone calls back no appointments log and set up in the System for someone to come out to finally check out My System and satisfy My Requests. I should just cancel My Acct, next on my list trust Me, I am so fed up at this point with Protection one. but it's like we have been with this Company so long and I like and Trust the Service tech which has worked in our home for like 10 years at least, and I don't want new holes in My House etc, so I am stuck on deciding what to do maybe hoping Protection One will wake up and finally do what Their supposed to. An extremely frustrated long term Customer.

After being a long-time customer of P1, I made the decision to cancel after receiving notice of an increase in the monthly monitoring fee. The annual discount I receive on my homeowners insurance is less than one month monitoring charge. My system is antiquated, and the keypad manual is no longer available online. I'm retired and rarely travel. When I called to cancel, I'm told I have to give a 30 day notice, even though the contract had expired months ago. Then the sales pitch started. "We can upgrade your system, and lower your monitoring charge." Gee thanks, after 10 YEARS as a customer, NOW you make me the offer. No thank you. I'll enjoy keeping that $40 a month in my pocket.

I no longer want to have a monthly bill with protection 1, but because i have a "contract" over mickey mouse upgrades, there is a fee to cancel. Customer service offered no options and had a very dry personality. They can have their "upgrades" back in exchange for me being able to cancel. Im very disappointed. They would not work with me. Wish someone from protection 1 who appreciates the 7 years ive been with them would call me and work with me

They hounded me for payment but did not handle transition to automatic correctly. They apologized but left bad taste by phone and writing threats

Everything went quite smooth from the very beginning. I was with another company, that I did not have any complaints about, I just chose to follow my sales girl to her new company...Protection1. She's very attentive, and if I ever have any questions, or need anything at all, she's on it!

I've only been with Protection One for a month.. I absolutely love my security system! I like all the features my panel has, and peace of mind knowing my home is protected! I've had to call customer service and couple times for questions, customer service is spot on with answers! Very helpful with my questions, I would recommend Protection One to anyone looking for home security!