Protection 1Reviews of protection1.com

I have only been with Protection 1 for a month and am already happier with them than my previous security company. Love the easy access through smartphone and tablet. No fear of not having enough time to disarm.

My experience started off smoothly with friendly customer service and solid installation. When installing my system, the tech apparently could not get one of the pieces to work with my system. He installed a different part (without consulting me first or getting my authorization) that was $70 more expensive. I did not realize I would be charged for this until much later in what became probably a 7 or 8 phone call debacle in which I ultimately have been asked to pay more than agreed up front. I emailed customer service and, to date, that email has been unanswered. I asked the part be removed, but that was met with push-back. This was a very frustrating and time-consuming mess. The system is very nice, and I'm hoping this was just a rocky start to a solid service. The system itself appears high quality and is certainly pleasing to the eye. The tech was pleasant and, although the installation of the extra part led to this mess, I genuinely believe he was trying to help and make my system the best it could be.

We had had this security system for almost a month. It has been great so far.

We actually had called another company, and had to leave our number. No callback after 2 days, so we called Protection 1. Got a call back within an hour, and all questions answered. Had system in 2 days. That's service!

We moved from and Protection 1 doesn't have install techs in our small town. I worked with then and they set up a new system that we all programed and put together at the factory and shipped to me. The setup and install was very easy and the customer service rep was very helpful. Thanks

Most of my issues could be resolved, most likey with a proper explanation of how my system works. My video door bell has issues. I have no way of viewing the door bell clips but I got a msg that I was going over my video storage and my be charged extra but I cant view any clips

My last system was ADT. I was not impressed with the service or the cost of their service. Being a new customer and with my experience with other security providers, I was sort of surprised at the level of service I have received thus far. It has been outstanding Ron Jankunas

I wanted my shop on the same account as the house so I would only have to pay for 1 monitoring fee. It took 4 runs of wire to do that. I had to run the wire to the shop (buried 150') they supplied the wire, I dug the ditch and ran the cables. I now have two partitions, 2 keypads, one in house and second in shop. This was the first job the techs had done with a partitioned panel. After some head scratching they figured it out and it works perfectly. The only improvement I suggest is, bury the cable for your customer! I was willing to pay for that, apparently they don't teach techs how to handle a shovel anymore.