Protection 1Reviews of protection1.com

Great customer service over the phone. Easy to schedule an appointment for a technician to come out. Tech was an independent contractor... very friendly and efficient.

I have been a Protection 1 customer since 1991. We are very pleased to their service..

I have been contacted no less than six times since my system was installed last week to complete surveys. I feel like I've invited a telemarketer to come into my home. I shouldn't get this many contacts to fill out surveys. I asked on the third call that I not be called again. On the fifth call, I asked again that I not be called again to complete another survey. Now I'm getting emails to complete surveys. I understand the need to receive feedback from customers. However, once is enough. The system is okay. The inside camera, which is supposed to be able to provide some kind of recognition images is not up to par. I couldn't recognize myself on the images. I can't tell the difference between a cat and a pocketbook in the images. I will call customer service to do something about that camera. Admittedly, I haven't done that yet, so I can't write about the acceptability of the response. I'm just frustrated and really wishing I'd shopped around a little more.

We've been with protection one for about 2 weeks now and I love it! The features it comes with are amazing and I truly feel secure with this system. We switched from XFINITY home. The only thing I do not like is that I cannot automate it to set at a certain time and disarm at a certain time like I did with XFINITY. For example I used to set my away stays at 8am mon-fri and then disarm it at 5:15pm mom-fri...I wish protection one had this. Then I'd give it 5 stars!

The installation guy was very patient and made sure I understood everything. He asked me where I wanted everything and was patient with my indecisiveness. He showed me how to do and use everything. He deserves a bonus for all the great treatment he gave me and my husband. Thank you so much!

Everything they have promised, they full filled!!!

The Big Ragu!!

I honestly waited to write this review, hoping that my next appointment and contact with someone from Protection 1 could overcome the lackluster service and experience I've had thus far. However this isn't the case. Initially I thought I would be very pleased with this company given the excellent experience and personality of the sales rep I spoke with. Since then my dealings with customer service and the local branch have overshadowed this first impression. First, the technician who arrived for my initial appointment opened with a complaint about the curbside foliage on our street which caused him to have to move his van rather than the typical, "Hi, my name is." Bad first impression. While he did make an attempt to problem solve how to set up the wireless system in the same locale as the old one, he ultimately could not do so. While installing the system, I asked if he had the thermostat which I had also requested be installed. He said no that it wasn't listed on the ticket. Rather than call his supervisor right away, he asked me for the name of the customer service guy I talked to, as it to pass off on him the miscommunication. Upon calling his supervisor, Doug- in the Mendota Heights office, he learned that indeed the thermostat was listed on the ticket but didn't get passed on to him. I do recall receiving an apology for the confusion and another appointment was made to install the thermostat for later in the month. Unfortunately I had to cancel this appointment 5 days prior to the date and called the general Protection 1 number to reschedule and was given an appointment today (Thursday) with an 8a-12p window. No technician had showed by 12p. So I called the general number again and received an apology. They put me on the phone with Doug-again-who appeared to have no idea the appointment was changed and said "your appointment was for Monday, I'm not going to be able to get a technician out to you today." Very little in the way of an apology for the confusion, he did reschedule for tomorrow. I hope that whatever experience I have tomorrow with this subsequent installation trumps these negative experiences. The only reason I haven't cancelled my service is because the equipment does work and the initial first impression of the customer sales rep.