Protection 1Reviews of protection1.com

The salesperson, Nick seemed helpful, though it took several weeks to get set-up. When the installer finally arrived, we thought it would take 15-20 minutes tops--he was there for at least 2 hours. Then, when my alarm went off I had to wait a while until I got a call, I had to call them. The first person that answered the phone was unable to turn it off and said that customer service doesn't start until 8:00 am. (I thought that was odd, who can schedule this?) The next time a door opened the alarm went off, the second person was able to disarm it. Unfortunately, I was without usage of my alarm for an entire week until another technician arrived-- he by the way fixed the problem within minutes and was very professional. Still on the fence.

I had a great experience working with Customer Service to set up my system. As a novice installing one of these systems, I felt very comfortable with their technicians setting it up. I feel very protected with their system.

Had a few clinches, but the immediately resolved the problems!

The system is very easy to work. We travel from time to time and sleep better when we are away knowing that our neighbors will know immediately if someone tries to enter our home. We had a couple of hiccups getting the installation scheduled, but once that happened everything else has gone very smoothly.

I'm able to sleep better at night knowing I have protection1 securing my house.

Quick installation, works great.

For the amount per month Protection 1 costs, I do not feel happy with the service. The camera constantly cuts out. You need to continue to refresh the app or website for the camera to live stream. I have 75mbps internet, yet the camera still cuts from second to second and does not give a smooth picture of what is happening in your household. In comparison to other companies, I am not impressed with the key fob. You have to click and hold a button leaving and returning to your home whereas other companies have their hub set to automatically detect the key fob and disarm or arm the home and you come and go. Scout Alarm system had a far better and cleaner set up. I am not impressed with the response time either. At one point, my door sensor fell off of my door which triggered the alarm. I was out of state at the time and checked the camera before disengaging the alarm. Although I am unsure the amount of time that had past, I know it was more than 30 seconds. Yet I never received a phone call from the alarm company to check in on me. What is the point of having 24/7 home security if no one checks in? I would be better off buying Smartthings in that case and monitoring the home myself since that's what I'm doing now. Overall I am not impressed at all with this system. It is expensive and low quality. I would not recommend this company to my friends or family.

Communicating via a call center and email was problematic from the get-go. After I finally received the control fob, it never has worked. Because communicating so challenging, I have just tossed the fob in a drawer and don't use it.