PROPAIN BicyclesReviews of propain-bikes.com

They may make good bikes, but i can't know if it hasn't arrived past double the delivery time. First of all, the price on their website is without VAT, which is playing dirty to the other direct sales brands, which don't do it. Customer service is unexistant, it should be called ghost service. I have sent two mails and received not a single answer. They used DHL for shipping and it is taking more than one laboral week from germany to Barcelona. Maybe it is because it's coming from asis not europe? Who knows...

Meine Erfahrungen sind durchwachsen. Nach einem Riss am Hinterbau wurde dieser anstandslos getauscht. Jedoch reagiert nun schon das zweite Mal keiner auf meine Anliegen. Für den Wechsel des coils am Dämpfer hatte ich eine Rückfrage per Mail: keine Rückmeldung. Aktuell habe ich eine Frage zu einer Beschädigung am Rahmen: keine Reaktion. Vor der Pandemie wurde ich noch direkt telefonisch auf meine Anfragen kontaktiert und hatte das Gefühl, dass Propain etwas an seinen Kunden liegt. Das scheint mit dem Erfolg der letzten Jahre vorbei zu sein. Mein nächstes Bike wird dann wohl wieder beim Fachhandel besorgt.

Ich kann Propain absolut empfehlen. Die Mitarbeitenden sind sehr hilfsbereit und es wird für alles eine Lösung gefunden. So habe ich die Kulanz sehr zu schätzen gelernt. So wird mein nächstes Bike 100% auch wieder ein Propain. Man hat einfach ein gutes Gefühl, auch über den Kauf hinaus.

Love the bikes, Top Customer Services!!! Dont understand the the complains down here at all.

They just don't have the resources. Been waiting spare part for my bike for over a month. Already when ordering the bike i had to wait for months. Never dealt with bike company this bad.

Excellent service excellent value from propain bicycles, my purchased the ekano e bike, the website let me configure the bike exactly how I wanted it. I contacted them through email when I needed any questions answered and they were very quick to respond by email. The bike was delayed what communication was very good around this. I had an issue with delivery with a bent front rotar, which was quickly replaced. I will definitely do business with them again and we'll promote their company with all my mountain bike friends. Super happy with my new bike.

Nach einigen Umwegen (zuerst gemäss Infos auf der Propain-Homepage den Garantiefall ausführlich beim Komponentenhersteller gemeldet, der hat jedoch bei Servicefällen aus der Schweiz an Propain zurückverwiesen) sehr prompte Abwicklung des Garantiefalls innerhalb von weniger als einem Tag!

On the 4th of May I payed my Propain Tyee through the online configurator. "Configure your dream" they say. Really, it's a nightmare: after the extimated date and they weren't able to satisfy it, customer care guys (I know it's not related to them, they are only the last ring of the chain) tell you a different story each day you try to speak with them. A continuos postpone who makes you frustated. Three months later than the payment, I was able to get produced my bike carrying on to push the customer care; they shipped it (shipment cost amount 100 €, not really cheap): The actual result is that the bike is stored in a DHL Freight warehouse to a couple of km to my house because there are some problems with the shipment and actually I don't know when and if I will be able to ride my bike.