ProcoloredReviews of procolored.com

Can I give them a zero, purchased the DTF printer a few years ago. I am not tech savy, but printer kept having issues and this company could never find my purchase, bc we purchased through Amazon and financed with affirm, caused a big mix-up so they would never help only through support in china different time zones and NO ENGLISH JUST VIDOE OF MOVING HANDS. NEVER REPLACED ANY PARTS TO HELP US.

I would give a lower review if I could. My wife ordered this printer from AliExpress (back when they were still on there, ever wondered why they closed their store on there? Too many complaints from buyers), and her only mistake was not using her AMEX card for the purchase. I have never encountered a more disappointing and poorly functioning printer. The sellers are untrustworthy and refuse to acknowledge the faults of their product. The printer doesn’t work; it’s either clogged or too wet to print anything. It breaks my heart to see her stressed and upset over this situation. She had to take out a loan to start her business, and witnessing her struggle to repay that loan is disheartening. These people are liars. The positive reviews you see on here are either paid for or misleading. THIS PRINTER DOES NOT WORK. Additionally, the oven we purchased along with this printer just broke down, after my wife spent over £500 on replacement parts (the printer head) for the DTF. She never uses the Oven, how will something that wasn't used spoil? She’s constantly having to buy replacements, and their customer service is terrible, especially with the time zone difference. Doing business with these people will only lead to frustration and debt. STAY AWAY!

In January, I paid a reservation for the new Procolored K8 DTF printer, which, according to the information on their website, would give me access to a discounted price after launch. It said I’d receive a link to buy the printer once it was available — but I never got any message, email, or update. Three months passed with no communication at all, and then I suddenly received a refund of my reservation — again, with no explanation. I emailed them to ask when I would be informed about the special price or how the process works, but I never got a response. Now the printer is listed at £1,500, not the lower price I was expecting. Honestly, it’s very disappointing. I basically ended up lending them money for three months, with no follow-up, no support, and no chance to buy at the promised discount.

You use the printer it will stop working, you don't use it stop working. Just don't buy, you will always have to buy parts and waste your time texting the procolored technician who will anyway always say you new part. All they say its buy new parts who they will sell you 3x the value of the part.

I purchased the F13 printer from Procolored and received a unit that was clearly defective. It was used for less than one day, with only four test prints – all of which were unusable. The print quality was extremely poor: completely inaccurate colors, dull and faded designs, and unusual mechanical noises during operation, despite correct setup as per the manual. What adds to the disappointment is the fact that, immediately after my purchase, Procolored began promoting the newer P13 model – at almost the same price as the F13. When I ordered, the P13 wasn’t even available, and I had no option to choose it. Now, customers can buy the improved model under almost identical conditions. This is frustrating and feels unfair. I contacted support expecting a straightforward solution, but so far I’ve received no real resolution. I expected better product quality and customer service from a company positioning itself as professional.

listen to the one star review and they are even verify by the BBB.

Buongiorno, ho acquistato procolored L1800 il 28/05/24, ed era la prima volta che utilizzavo un macchinario del genere.. Per la mia esperienza, ci sono pro e contro: la stampante fa delle stampe bellissime, ma ogni 2 per tre ha qualcosa che non va, questo è vero. Intanto, dovrebbero fornire, a prescindere, un manuale che spieghi dalla A alla Z, sia il software, sia la parte meccanica.(mi è stato inviato, solo quando ho avuto dei problemi e non prima) A distanza di 9 mesi dall'acquisto, posso dire che con me, il servizio tecnico è sempre stato molto presente e dettagliato nelle spiegazioni, non posso lamentarmi. Ora, per esempio, dovrei sostituire testina di stampa e pompa d'inchiostro e non ho capito come comportarmi con la garanzia, visto che dovrei ordinare i 2 pezzi ( circa 400 euro). Sicuramente è un macchinario che, un giorno va bene, ma, il giorno dopo, potrebbe presentare dei problemi, così all'improvviso...

This machine is not worth it it’s very expensive and It will break and my experience I haven’t had the machine for 1year and I was changing parts with the engineer do not buy from this company I’m from uk had Uk engineer look at the machine and Uk engineer won’t fix it because it’s china make really upset and pissed off now I have a machine sitting in my room and it’s not working they will make you buy parts and parts for no reason my name is wavey I have been using it for business hobby my brand name is westaywavey waste so much money with procolored do not buy if I knew I would have problems like this never buy this machine now I have to buy new machine plus no warranty is on the machine they should be warranty because it’s very expensive equipment do not buy I would not even give them 2 stars 0 star I could be writing more reviews about this machine but no point don’t waste your money on the machine completely broke don’t even turn on anymore had enough off the company my advice will be stay away from the company