ProcoloredReviews of procolored.com

⭐ 1 Star — Extremely Disappointed With My Procolored F8 DTF Printer and Customer Support I purchased a Procolored F8 DTF printer in March 2026 through Swing Design for $2,459, and it was delivered in April 2026. This printer has been nothing but problems since I received it. Nearly every time I have attempted to use this printer, something has gone wrong. I have repeatedly contacted Procolored technical support for assistance, and I have spent countless hours troubleshooting instead of actually being able to print. I have experienced clogged ink lines, white ink circulation problems, leaking and swelling ink dampers, and white ink spraying everywhere when the circulation system starts. I have already used the extra replacement dampers that came with the printer, but the problems have continued. Now the printer will not even power on correctly, although the ink circulation system still operates. Because of these ongoing issues, the printer sat unused for approximately two months. I have also wasted an entire set of six 250 mL bottles of DTF ink, totaling 1,500 mL, along with printing film. I have purchased additional ink and supplies through Amazon, resulting in even more expenses. After all the problems I have experienced, Procolored offered me a $50 discount toward purchasing additional supplies or parts. I find this extremely disappointing considering I spent $2,459 on a printer that has never worked reliably. I should not have to continuously troubleshoot, replace parts, waste expensive supplies, and contact technical support just to use a printer that I purchased new. I expected a reliable printer and reasonable customer support. Instead, I have an expensive piece of equipment that I cannot depend on and additional expenses from wasted supplies. I would not recommend the Procolored F8 DTF printer based on my experience. I strongly encourage anyone considering purchasing one to research the product and customer support carefully before spending their money.

Ne prenez surtout pas procolored il vous la vende et une fois que vous avez mis lencre, même si la machine a un défaut, il vont vous dire pas de remboursement a partir que lencre soit mise dans l'imprimante. Le blanc sort 1 fois sur 2 il faut la nettoyer tout les jours et vous avez quand même des problèmes. Évité cette marque d'escrocs... Les gens qui vous la conseille sont paier pour ...

I purchased a Procolored K13 Lite and it has been a complete nightmare and a financial loss. The machine was defective from the day it arrived, and I have not been able to print a single thing or make any money.Here is how this company operates:The Warranty Trap: The warranty is incredibly short, and they claim that simply adding ink voids your warranty—which is impossible to avoid if you are trying to test a new printer.Refusal to Refund: They completely refuse to issue a refund or send a working replacement machine. They only offer to mail parts for a brand-new, broken machine.Ghosted by Support: Even if they send parts, you cannot get help. Their 1-877 number is essentially useless because the actual techs are in China (requiring late-night calls). I have been scheduled for a tech callback since August 2026 and have been completely ignored despite multiple emails.Ignored Legal Demands: I sent Procolored a formal Demand Letter giving them 5 days to respond with a working machine or my money back. They completely ignored it.Do not buy from Procolored. They currently hold an F-rating with the BBB. There are entire Facebook communities dedicated to people facing these exact same issues. I have officially filed complaints with the FTC, BBB, the Louisiana Attorney General, and the California Attorney General. I am also actively contacting legal representation to initiate a class-action lawsuit. Save your money and your sanity—stay far away.

Mon histoire avec ma machine DTF : un début catastrophique qui annonçait une suite désastreux Mon histoire avec ma machine DTF a commencé de manière assez catastrophique. Dès le départ, les problèmes de livraison se sont accumulés : mes encres sont arrivées avec **deux semaines de retard**, et mes différentes machines sont arrivées **une par une**, au lieu d’arriver ensemble comme prévu. Malgré ce mauvais départ, j'ai finalement réussi à faire fonctionner la machine. Pendant environ **deux mois**, tout s'est relativement bien passé. Puis les premiers problèmes sérieux sont apparus, notamment avec **l'encre blanche**. La tête d'impression a commencé à se boucher. Après plusieurs nettoyages et manipulations des buses, j'ai réussi à la faire fonctionner à nouveau. Mais les problèmes ont continué à s'aggraver. L'encre blanche a progressivement cessé de s'imprimer, puis les **couleurs ont commencé elles aussi à ne plus s'imprimer correctement**. J'ai alors contacté le service client. Ils m'ont fait réaliser différents tests et manipulations à distance. C'est notamment à la suite de leurs instructions, avec plusieurs manipulations des **nappes de connexion de la tête d'impression**, que ma tête d'impression a fini par être endommagée. Comme la machine était encore sous garantie, j'ai demandé le remplacement de la tête d'impression. J'ai reçu une nouvelle tête et je l'ai remontée moi-même, puisque le service client ne proposait pas de déplacement pour effectuer l'intervention. Après le remplacement, de nouveaux problèmes sont apparus : **la pompe ne fonctionnait plus et le système de purge non plus**. J'ai donc également dû remplacer ces éléments. Finalement, l'encre arrive correctement jusqu'à la tête d'impression, mais celle-ci n'imprime toujours rien. Et c'est là que la situation devient particulièrement incompréhensible. Le service client me dit maintenant qu'il faudrait **remplacer une nouvelle fois la tête d'impression**, alors que, de mon côté, plusieurs éléments me font penser que le problème ne vient pas nécessairement de la tête elle-même. On me parle notamment de problèmes de contact avec la tête d'impression et on me reproche d'avoir monté moi-même la nouvelle tête. Pourtant, le service client ne se déplace pas pour effectuer cette intervention. Plus problématique encore : certaines **nappes de connexion** que je n'avais pas remplacées m'ont été présentées comme devant l'être. J'ai donc suivi leurs indications et remplacé les éléments qu'ils m'ont demandé de remplacer. Malgré cela, on continue de me dire que je ne suivrais pas leurs instructions. À un moment, on m'a même indiqué que si je ne suivais pas leurs instructions, il fallait mettre fin à la conversation. Je trouve le service client lunaire je préciser que j'ai des preuves a l'appui si besoin je l'ai utiliserais. Pour moi, le problème est donc devenu beaucoup plus profond qu'une simple panne. J'ai l'impression d'être enfermé dans un système où, dès qu'une pièce pose problème, la solution proposée consiste à **remplacer une nouvelle pièce**, sans forcément rechercher suffisamment la cause réelle de la panne. C'est ce qui m'amène aujourd'hui à me poser une question beaucoup plus importante : est-ce que je suis simplement face à une succession de pannes et de mauvais diagnostics, ou est-ce qu'il existe un modèle économique où les clients sont régulièrement poussés à acheter des pièces détachées pour rembourser le vraie prix de la machine ? Je ne veux pas affirmer que c'est une arnaque sans pouvoir le démontrer. Mais après tout ce que j'ai vécu — les retards, les pannes successives, les manipulations du service client, les pièces remplacées et maintenant une nouvelle tête d'impression que l'on me demande encore de changer — **je trouve la situation extrêmement préoccupante**. Et c'est précisément cette expérience que je veux raconter, étape par étape, pour que les personnes qui envisagent d'acheter une machine DTF puissent comprendre ce qui peut arriver après l'achat, et surtout savoir à quoi faire attention. Je teint a préciser que les "ingénieurs" ne comprenne absolument rien a la machine j'ai plus appris moi en la demontant plusieurs fois que eux. Je ne vais pas tarder à faire une vidéo sur le sujet qui dirait tout la vérité sur cette entreprise elle sera dispo sur ma chaîne youtube matteo-domino Sinon bonne soirée Procolored et a tout le monde.

We bought two DTF machines, and they turned out to be essentially disposable; parts keep failing and they don't work properly. We made a huge investment in them, but it all went to waste because the warranty is very short and you have to keep buying parts that don't last at all.

This company is very bad I bought two printed from them. The first printer it was like it wasn't even new for the first time. I told them that this printer was not working and they didn't did nothing about it. They trying to charge me for the printhead and then the motherboard start working. The whole printer start working and they trying to charge me for the motherhead The second printer it works for one week and then the second week the prinhead were having issue with print head and then a red light came on. I called customer service and customer service work on like around 12:00 a.m. midnight cuz then that you're here in the USA. They are in Asia they are very bad. Very bad. They trying to make me buy the green head by me. Make me buy by the mother half and I don't know how people saying this. Prince is very good. You know a lot of influence saying is good but it's not good they getting that they're getting this for free back customer service by company to work and I'm going to make a complaint to consumer affair but in the day off September 7th today's late because it doesn't let me put from last year. I'm trying to complain about this company now. I got two printed home that doesn't work. You know almost $10,000 always already. You know I got $10,000 of tuition that is not working at home

I am left with a very expensive paperweight after dealing with this company. The journey to get here has been an absolute joke, marked by sheer unprofessionalism and childish behavior from their support team. Endless Remote Access: I lost count of the amount of times their technicians remotely accessed my PC. Instead of fixing the issue, I was practically treated like an unpaid engineer, having to carry out instructions on my own equipment for hours on end. The Final Breakdown: On their very last attempt to fix it, after 6 grueling hours on the phone and remote session, the printer broke completely. Refusal of Consumer Rights: When I requested a refund for a faulty product, I was told I wasn't entitled to one under UK consumer law because their "terms and conditions override it." (Note: A company's T&Cs cannot legally override statutory consumer rights). Poor Conduct: The level of childishness and poor customer service I experienced throughout this entire ordeal is beyond belief. I am now having to go through my bank to raise a chargeback to get my money back. Avoid this company at all costs if you expect a working product or basic consumer protection. Issues started a few weeks after delivery up until it finally broke in August.

I purchased a Procolored K13 Lite for $4,700 in Dec 25 through a payment plan which i am still paying off. After about three months, the pump began diverting cyan ink into the waste line, causing leaks and forcing me to turn the printer off. Troubleshooting is labour‑intensive and difficult due to the language barrier and the need to record and upload videos for support. The protection plan was not clearly disclosed. It is provided by a third‑party company, covers accidental damage in year one and mechanical failure in year two, and is not an extended warranty. Procolored’s own warranty is one month, and anything involving ink is excluded even when the failure is mechanical. I was also told I needed to purchase additional consumables to receive warranty parts, which I found unacceptable.Support and PR have not responded to my escalation. It is still ongoing. Buyer beware - also check Reddit and YouTube reviews - avoid beta backers who receive free units. Search just Procolored on this site. The company could improve by accepting liability, refunding or replacing parts, and being transparent about selling an expensive protection plan that does not cover mechanical faults until the second year, while their own warranty expires after one month. Depending on the outcome, I will publish all communication with personal details redacted so this review can be validated. This reflects my personal experience.