ProcoloredReviews of procolored.com

How can you have a rating of 4.6 when I can go to your Facebook page and find 8 out of 10 people that have NOTHING GOOD to say. This is a terrible company that does not stand behind its products. I have been dealing with "customer support" for a month. Sometimes for more than 3 hours at a time. They do not listen to what you are saying. They want to run thru their scripted tasks. Then after they have will say, oh it looks like your machine isn't working. REALLY?? They told me that the flashing red light in my machine after having it for only 3 weeks, was normal. Then a month ago they told me that it's bad. My motherboard is not functioning. When I say replace it... they tell me I need to take it out, then mail it to them first, at my cost! They tell me my print heads are bad and need to be replaced. Guess what? That part is out of stock. Another part I have to pay to replace. I have had this machine for 8 months. I have an exercise bike that had issues with the monitor, called the company and they sent the parts, AND set up a person to come out and replace the parts AT NO COST TO ME!! That's how you take care of your customers. I bought an extended warranty, and it covers nothing! I was 3 weeks past the 6-month warranty, and they still wont except responsibility for anything. They offered a 100 dollar refund and an 80 coupon. That by the way, since I added it to the cart for the print head I couldn't buy, it now no longer works. They said I used it already... ???? I did get a few months of enjoyment from this printer. But when you spend 3000 dollars on a piece of machinery, you expect it to last longer than that, and be taken care of by the company that sold it. Customer support is a joke. Tried to message them today... No one is available because it is their lunch break. If I can stop people from buying from this company, I will be grateful. All the positive reviews are from people who have not had their printers for any length of time. Go to the Procolored Facebook pages. See real reviews. Do not invest in this printer. Please research!!!

If I could give ZERO STAR that what it would be. Their tech support is pure trash. Bought a L1800 DTF printer in April 2025 the first month had issues that they couldn't resolve. Yest I did receive the replacement parts but with something wrong internally with the wiring it continues to blow the fuses so I have bought numerous motherboards and print heads their customer service needs to be replaced or retrained as well as the technician/engineer department. As of now February 2026 printer is still down and not working. I have contacted BBB.

i needed help getting my colors brighter and raising my printhead and nobody was able to help me except for Felix, he was fast and solved my problem right away! now my printer works like its brand new

Was having some issues with the software but techsupport helped me out really quick, and had the time to explain to me what were they doing, after that started printing like a champ. Quality of the printing is awsome !

I’ve been using the Procolored K13 Lite and it has exceeded my expectations. The print quality is excellent, colors are vibrant, and the machine is very reliable. It’s easy to use and fits perfectly into my workflow. I truly love this printer and highly recommend it to anyone looking for consistent, professional results.

The support is excellent and works through every problem

I recently purchased my K13 Lite Printer and Smokeless Oven bundle. I am very happy with the service provided and at this stage, would recommend the products from the experience I have had throughout the whole process. There was a small delay with delivery but that was expected. Thank you Procolored and keep up the great work.

Procolored’s technical support responds right away and has always been extremely helpful. I’ve never had an issue with them—they’re knowledgeable, professional, and quick to resolve any questions. It’s reassuring to know their support team is reliable and easy to reach. Overall, a great experience every time.