ProcoloredReviews of procolored.com

I had an issue with printing on my Procolored K13 but the customer service team was very patient and took the time to troubleshoot until it was fixed. Showed me with pictures and pictures on how to fix it. They made me feel supported, not rushed. Thanks for the excellent help!

Everything about them has been horrible. First they said the order was shipped and delivered. This was so that they would not have to give me the $500 lower price they decided to start selling it for (this was in October 2025 now it is $1500 cheaper). When I told them I needed to know why it said it was delivered when it wasn't, they said it was because they shipped it from China to their warehouse in California which it was delivered too. I am in Florida. It still took a week to receive it. From the start we have had to use their live support. Put in 30 hours with them and still have not printed one usable item. They have said several times that I needed to disassemble electronics on the printer which I am not going to do. Their live help has sent me pictures of the wrong printer using that to display what I needed to do. Only to apologize for giving me instructions for the wrong printer and then doing it again and again. They sent me a video of what I needed to do on the wrong printer and I could see why it takes for ever for them to reply to live chat. They are helping so many people at the same time they cannot keep track of who they are talking to. Total waste of time and money. Within a few days of receiving the printer I let them know I did not want to keep the printer. They don't respond.

Llevo más de un mes esperando a que envíen mi máquina. Dijeron que tardaría dos semanas desde la compra; luego, que era una época de mucho trabajo y que se retrasaría un poco más. Después indicaron que saldría a finales de diciembre, pero por las Navidades no se envió. Ahora dicen que iba a salir el día 9 y aún no la han enviado.

I am extremely disappointed with this company and their customer support. The printhead failed in less than three months under normal use, which clearly points to a defective part. Instead of taking responsibility, the company has continuously sent us from one department to another, repeating the same questions, requesting the same information, and providing no real solution. The process feels like an endless loop, clearly designed to delay and avoid resolving the issue. Each time we reach out, we receive a different response, a different excuse, and are redirected again—engineering, support, warranty—over and over. There is no ownership, no accountability, and no resolution. It genuinely feels like customer service is not interested in helping, only in exhausting the customer until they give up. Rather than honoring a reasonable replacement for a part that failed prematurely, they offered a discount to repurchase the same defective component, which is unacceptable. This printer is used for business, and their refusal to act has caused downtime, stress, and financial loss. If you are considering this company, be aware: if something goes wrong, you are on your own. Promises of support mean nothing once they have your money. I am leaving this review to warn others and because, to this day, the issue remains unresolved.

Excelente soporte tecnico, en el mismo instante del problema con mi impresora ,lograron resolverlo.

My order got delivered to the wrong house. Procolor didn't refund me or try to help me. Just to me to go ask the house down the street for my printer. Im not asking anymore anything for someone's mistake.

I can’t say enough good things about the support I received. The agent was so patient, kind, and knowledgeable, and helped me get my DTF printer up and running promptly. They never made me feel rushed or silly for asking questions. This level of customer service is rare and very much appreciated!

I had to speak with technical support today about a problem I was experiencing (no fault to anyone but myself) my technician jumped straight in and fixed my problem within minutes. Very professional and very nice. I would have been lost without technical support assistance. I absolutely love Procolored products and will never purchase from anywhere else.