ProcoloredReviews of procolored.com

The support is absolutely a waste of time. they have no clue what they are doing. It has been comepletely worthless !

every time i need the help from costumer services they are there to assist and they are great help.

BE WARY OF THE GOOD REVIEWS!! I have spent over $4,000 on the K13 printer, and parts, only to have a machine I can’t even use. The machine will be a year old in May, and I have been able to use it successfully for maybe 4 months. The support has been a complete nightmare. Why? Because at the very minimum, you can plan to be online with them for 3+ hours. There were days that the time spent with support was 5-7 hours. Warranty- Well the printer was in transit for a month before I received it. Warranty states, it is effective the day of shipment. So, take into consideration that time will eat into your VALUABLE warranty. Because of that, I had to pay for parts that would have been covered had the machine arrived in a timely manner. And now I am expected to pay for more additional, expensive parts just to make it function—parts that are necessary for it to work but supposedly aren’t covered by warranty. Their warranty policy is insane: "any part that comes into contact with ink is excluded". Seriously? This is a printer—almost every functional component touches ink. The logic makes no sense and leaves the customer completely unprotected. I have reached out multiple times, followed all instructions, and have worked with their support team, but now I keep getting the same circular responses. The printer remains useless, I’ve lost time and money, and I feel trapped in their runaround. I have taken this machine apart and reassembled it multiple times, with no technical experience, no training, and without being paid—just to try to get it to function. This wehole experience has been a frustrating, expensive, and completely avoidable experience. I would NOT recommend Procolored to anyone who expects a functional machine or fair customer service.

Ottime stampanti e ottimo servizio clienti! Super consigliato! Ottimo prodotto!

Llevo mas de 4 meses hablandoles al servicio al cliente nunca componen nunca cambian dicen unicamente espera te mandaremos un correo para cambiartela y pasa el tiempo Luego nunca no hacen nada no gastes tu dinero no lo botes ala basura I’ve been contacting customer service for over four months now. They never fix anything, and they never provide a replacement; all they say is, "Just wait—we’ll send you an email to arrange the exchange." Then, as time goes by, they end up doing absolutely nothing. Don't spend your money—don't throw it in the trash.

I just want to take a moment to sincerely thank the Procolored engineering team for their incredible support. I truly appreciate the time and care you all took in assisting me with installing my printhead and walking me through the entire process step by step. Your patience, professionalism, and willingness to go above and beyond did not go unnoticed. It’s rare to experience this level of customer service, and it honestly speaks volumes about your company. A special thank you to Catherine, Engineer Buck, Engineer Carl, and Sizuku — your help made all the difference. Because of you, everything is working smoothly, and I feel much more confident moving forward. Procolored is truly one of the best companies out there, and I’m grateful for the support you provide to your customers.

Have used my l1800 for a year. Great quality prints.

Procolored Carl helped me the whole way. Made everything simple to do with the videos and fast responses. We are now back to printing again. Thanks again Carl for all the help