ProcoloredReviews of procolored.com

Really bad service when you buy things that don't last they don't think they should give a guarantee on things never buy anything from them

We’re disappointed to share that our experience with ProColor DTF has been extremely frustrating. Despite multiple part replacements, the machine continues to malfunction, and we have not received adequate support or a resolution. At this point, we feel let down by the lack of accountability and unwillingness to stand behind the product or offer a refund. We believe in transparency and want others to be aware before making a similar investment. If anyone has experienced something similar or has advice, we’d appreciate hearing from you.

I'm 100% satisfied with procolored and their service!! Every time I need any help with anything they always are there and no issues ever!!!! Thank you so much!!!!!!

I purchased a Procolored K13 printer and have had ongoing issues from the beginning. I have been working with Procolored support on this issue since August 2025, and the printer is still not resolved. The printer has multiple problems: Severe print defects (ghosting, double images, distorted output) Ink spitting and inconsistent printing Physical damage to the frame upon arrival I have worked with Procolored support extensively: Multiple online chat sessions Provided photos, videos, and detailed documentation Followed all troubleshooting steps Instead of resolving the issue, they repeatedly: Redirect me back to online chat Send replacement parts without addressing the root problem Avoid approving a full inspection or replacement At one point, they acknowledged the need for part replacement under warranty, but the printer still does not function properly after continued support efforts. This has been a continuous back-and-forth with no real resolution. At this stage, I requested to take the printer to their authorized technician for an in-person inspection (which is within driving distance), but they continue to push remote troubleshooting instead. This has resulted in significant time lost and a machine that is still not usable. If you are considering this printer for business use, be aware that support may not lead to an actual resolution if something goes wrong.

Title: Spent $8,000 and Regret Every Penny I really wanted this to work. I bought the full Procolored bundle — F13 Pro printer, Sharker oven, heat press — straight from their website. Nearly $8,000. I was ready to build something with it. The oven came damaged. The heat press can't apply even pressure and is too small for the work I need to do. The printer has been unreliable since day one — good print one morning, completely unusable the next. There's no rhyme or reason to it. Within five months I'd already replaced both printheads — white and color — entirely on my own dime. Now I'm being told the white one needs to go again. Another $500. None of it is covered. At this price point, that's just not acceptable. I haven't profited from this equipment. Between the downtime, the wasted material, and the repair bills, I'm in the hole. It feels like the whole business model is built around selling you parts for machines that aren't built to last. Getting help has been its own frustration. The support portal is slow, responses are inconsistent, and a few reps have been flat-out dismissive. I asked to return everything and was turned down — they offered $100 as a goodwill gesture. On an $8,000 purchase. Save yourself the trouble. The marketing doesn't reflect the reality of owning this equipment.

Honestly don't even know where to start. Dropped close to $8k on the Procolored F13 Pro bundle — printer, Sharker oven, heat press — and every single piece has been a problem. The oven showed up banged up right out of the box. The heat press is way too small and can't get consistent pressure no matter what I do. And the printer? Absolute chaos. Some days it works okay, other days it just refuses to print anything usable. Zero consistency. Five months in and I've already had to buy two full printhead replacements (white AND color) out of my own pocket. Now I'm being told the white head needs replacing AGAIN — another $500. Nothing is covered under any kind of warranty. For a bundle this expensive, that's just insane. I've spent more money fixing this thing than I've made using it. Downtime alone has killed jobs and cost me customers. Support is a joke. Takes forever to hear back, and when you do, it's a coin flip whether the rep is helpful or just rude. I asked for a return and got shot down — they offered me $100 off as a "solution." $100. On an $8,000 disaster. If you're thinking about buying Procolored, please learn from my mistake. Look elsewhere.

I purchased the Procolored F13 Pro DTF printer bundle directly through the Procolored website as part of an $8,000 investment that also included their Sharker oven and heat press. Every single product in this bundle has been a disappointment. The Sharker oven arrived damaged. The heat press is undersized and does not apply adequate pressure for consistent results. And the F13 Pro printer has been a nightmare from day one — inconsistent print quality, constant downtime, and repeated hardware failures. One day you get a decent print, the next day the machine won't print at all. In just five months, I have already had to replace both the white and color printheads entirely out of pocket, and I am now being told I need to replace the white printhead AGAIN at a cost of $500. None of this is covered. For an $8,000 bundle, this is absolutely unacceptable. This company's business model seems designed to sell you a lifetime supply of expensive replacement parts for their unreliable machines. Instead of making money with this equipment, I have lost money — between downtime, failed prints, and constant repair costs. The customer service through their portal is equally terrible. Response times are extremely slow, and the level of support depends entirely on who you get — some representatives are outright rude. When I requested a return, they refused and had the nerve to offer a $100 discount as resolution for all of these ongoing issues. Do not let the marketing fool you. This is not a professional-grade investment — it is an expensive trap. I strongly urge anyone considering a Procolored purchase to look elsewhere and save yourself the money and the headache.

⚠️ WARNING: $2,599 Nightmare — Defective Printer, Refused Refunds, and Engineers Who Disabled My Security Software ★☆☆☆☆ I purchased the Procolored K13-Lite DTF Printer in October 2025 for $2,599. I have a complete, documented paper trail of everything that followed — emails, transcripts, photographs, video recordings, and federal complaints. This is not a review. This is a warning. The Printer Failed Immediately. From the first days of use, the printer exhibited ink line clogs, white ink degradation, repeated F7 error failures, and unreliable color output. It has never operated reliably for its intended commercial purpose. Not once. Their “Support” Made Things Worse. Procolored’s remote technical support engineers connected directly to my personal computer under the guise of printer diagnostics. During one or more of those sessions, a Procolored engineer deliberately disabled security features on my computer — including antivirus protections — without my knowledge or consent. This had nothing to do with fixing a printer. I have this recorded on video. I have filed a formal complaint with the FBI’s Internet Crime Complaint Center (IC3 Submission ID: f0ca0fcaf4aa4912a92ad8c22e36f106) citing potential violations of 18 U.S.C. § 1030 — the Computer Fraud and Abuse Act — and the Tennessee Computer Crimes Act. Three Refund Demands. Three Refusals. I formally demanded a full refund in December 2025, January 21, 2026, and January 25, 2026. Each time, Procolored refused — hiding behind Amazon’s 30-day return window while ignoring their own legal obligations as the manufacturer and seller of record under U.S. implied warranty and consumer protection law. Their counteroffer? Ship the printer to their repair center at my expense, pay a $129 diagnostic fee, wait 4–6 weeks, and then pay return shipping — for a printer that was broken from day one. They Defied Amazon’s Own Customer Service. On February 16, 2026, Amazon’s Customer Service team directly contacted Procolored through the seller messaging system and explicitly requested a return with a prepaid shipping label. Procolored refused Amazon’s request the very next day — redirecting me back to their technical support center instead. They Withheld Records. When I formally requested complete communication records of every support session, Procolored sent a single partial chat log — in Mandarin. When pressed, they claimed their system was incapable of retrieving the rest. A company that cannot produce its own support records upon formal written request is a company with something to hide. This Escalated to Federal and State Authorities. Because Procolored refused every avenue of resolution, I have taken the following formal actions: • FBI IC3 complaint filed March 12, 2026 • Formal escalation to Amazon Executive Customer Relations — appeal filed and active • Dispute submitted to Affirm, Inc. • Tennessee Attorney General Consumer Protection Division complaint in preparation Amazon’s Executive Customer Relations is actively reviewing this case. I submitted a full formal escalation packet on March 10, 2026, followed by a documented follow-up on April 6, 2026, after eleven days of silence from the assigned representative. I paid $2,599 for a printer that has never reliably worked. If you are considering a Procolored printer purchase, ask yourself this: what happens if something goes wrong? Based on my experience, the answer is that you will be dismissed, stonewalled, have your computer’s security tampered with, and left holding the bill. There are better DTF printer options. Research them thoroughly before you spend thousands of dollars you cannot recover. Full documentation, video evidence, and all federal complaint records are preserved and available.