ProcoloredReviews of procolored.com

Update: I’m 8 hours of chatting into this and still no resolution. They told me the motor and waste ink pump are defective. Refused to replace the ink pump and said they wouldn’t send a new motor unless I bought an $89 waste pump. Finally sent the motor and…you guessed it….still doesn’t work. I’ve wasted about half a roll of paper, a ton of ink, and lots of time so far. And if you get Irene, good luck, she’s awful. Says rude things in the chat and then retracts the message. I’ve also had to take the entire machine apart and it’s not easy. Hoping for a resolution as this has been going on for over a month. The K13 lite is a complete pain in the a**. At this point, i think it just randomly picks an issue every other day. It's annoying and for the price you're paying, you should receive something that actually works most of the time.

Great company and very helpful. Having Support techs also is what makes it great. They always help when I need a solution with my machine.

This is an out and out scam. They tell you that you cant return after 7 days and if you put ink in the printer thats it your stuck with it. This is a breach of your consumer rights. If you buy a £500 tv it comes with 12 months warranty so this is all a bare faced lie to make you think you are stuck with it. The engineers drag everything out and nothing is ever resolved just new issues created. swerve them at all costs they have ripped off so many people. Speak to customers on the procoloured FB group and you see a pattern

I thought I was having a bad experience and having a lot of trouble with my D. TF machine, but I am very satisfied with the person that helped me. I was already giving up and ready to return my d.T f machine and she had a lot of patience with me.Thank you so much for having employees that have the patience and are very courteous to other people.Thank you so much.

En tant que gérant de la société Truck Vélo, j'ai investi 7 332,31 € TTC dans une solution d'impression DTF (Commande FR#1015) en octobre 2025, avec de fortes attentes professionnelles. Malheureusement, mon expérience est catastrophique :Matériel défectueux dès la réception : La machine est arrivée avec une fuite interne d'encre qui a endommagé les composants dès le déballage.Pratiques commerciales douteuses : Pour obtenir le remplacement de la tête d'impression défectueuse sous garantie en novembre 2025, le SAV m'a contraint à acheter un liquide de protection supplémentaire, conditionnant l'envoi des pièces à cet achat forcé (Commande #39077). Improvisation technique : J'ai dû passer plusieurs heures à démonter et réparer moi-même la machine, guidé par un chat technique lent et chronophage, faisant ainsi le travail des techniciens de la marque.Aujourd'hui, moins d'un an après, la machine est de nouveau totalement inutilisable pour mon activité professionnelle. Face à cette panne récurrente (vice caché), le SAV refuse tout échange ou remboursement, s'abritant derrière des conditions de garantie interne de 6 mois pour tenter de me facturer de nouvelles réparations, au mépris de la garantie légale.Malgré mes tentatives de résolution amiable, Procolored refuse d'assumer la non-conformité de leur matériel. Si vous cherchez un outil de production fiable pour votre entreprise, je ne peux que vous déconseiller fortement cet investissement.J'attends toujours une résolution professionnelle de la part de leur direction (remboursement ou échange standard).

The products are of very poor quality. The K13 Lite printer suffers from numerous operational issues, including constant ink depletion, frequent paper jams, and limitations on cartridge cleaning. As for the new oven they promoted, one of the walls warped during use—presumably due to the heat; although they claim the temperature does not exceed 150°F, it was shown to go beyond that level. To claim the warranty, I was required to send the product in before they would ship a replacement, and I also had to cover the shipping costs for both items. Terrible customer service.

I genuinely wanted to like this printer, but my experience has been frustrating from start to finish. The print quality can be decent when it works, but reliability is a major issue. I dealt with constant ink flow problems, maintenance headaches, and inconsistent printing that wasted both film and money. For a machine marketed toward serious DTF printing, I expected something far more stable and production ready. Support was also disappointing. Responses felt slow and didn’t properly solve the core issues. When you’re running a business, downtime matters, and this printer created more stress than confidence. I’ve spent more time troubleshooting than actually printing. Unfortunately, I can’t recommend this printer based on my experience.

In my opinion, this company does not even deserve one star. I purchased the new Procolored K13 Lite DTF printer in October 2025 for approximately $2,100. When the printer arrived, the entire side where the ink door is located was smashed in. I reported the damage right away, but the issue was brushed off, and I was only offered a set of ink as compensation. Fast forward about five months, and the printer began leaking ink from the bottom. The print head also started laying down large globs of ink while printing. I sent the printer in for repair and included all of the items and original parts that came with it. Now I am being told that the printer needs a new white ink tank with agitator, ink sac tubes with cartridges, and a waste ink pump motor. Of course, I am being told these items are not covered under the warranty. Their customer service has been extremely frustrating. It feels like they do not actually listen when you try to explain the issue, and the conversation just goes in circles with no real resolution. I also contacted the BBB, but the complaint was closed because the company did not respond. I will never purchase from this company again, and I would not recommend them to anyone. I feel like I was robbed of $2,100 for a printer that was only five months old and had issues from the moment it arrived. Buyer beware.