ProcoloredReviews of procolored.com

Exelente atencio hacia el cliente me encanta que te responden muy rapido y te ayudan en todo lo que nesesitas 🤩

i love the k13 lite, my first ever dtf printer and the customer service is always top notch.

My printer had red flashing lights in both the paper and the ink button. I contacted procolored support and they reset the waste ink counter. They were so patient and guided me in every step, now my printer is working again properly. Thank you for the amazing support!!!

When I got the machine, I was hesitant because I saw videos that it had a lot of problems, so I did not want to open the box, I wanted to return it. I gave it a shot, although I have to do maintenance every day, the times I've had an issue, tech support always helps me. I wish it was faster when I've had the problems, but I think I am just getting to know the machine and I like to be cautions to avoid problems. I've had the machine for about 2 months now and I am happy with it.

I had an issue with my printer, and the technical support team was very patient and professional throughout the troubleshooting process. They carefully reviewed my images and videos, answered my questions, and guided me step by step until the issue was resolved. I really appreciate their dedication and prompt assistance. Thank you for the excellent support!

The worst experience of my life in any company ever, in January of this year I bought a procoloured F13 printer it was advertised with a white usb stick with all the maintenance software on, I never received it, the printer has been a £2699 paperweight since day 1... Support is non existent it is absolutely ridiculous that they send out faulty machines that don't work from day 1 all they need to do is send the software to reset things like waste ink counters etc and it would be acceptable. Court action pending... Amazon Order Number : 205-8221828-0049101 Update to the reply : Do you not think I've tried that for 6 months... I've tried every single day many many times, your faulty machine has lost me huge sums of money, Procoloured is an absolute joke and judging by the social media reviews there are thousands and thousands of people who have faulty machines... Absolute joke of a company... I would never ever recommend or use Procoloured again, zero customer support, machines that absolutely guaranteed will break down then it'll sit in your office for months... Whilst you wait months for a reply. Wrong on so many levels, I'm a cancer patient and am unable to work a mainstream job because of my illness so I bought this machine and it's never worked from day one

Procolored has been absolutely terrible from the start. The DTF printer that we bought is essentially a brick, and it is less than a year old. Every time that we contact support, they ask us to do things that would clearly violate the warranty -- for example, on our last support chat, they told my wife to cut one of the wires! -- and when we ask for those instructions to be given in email, rather than in a chat which disappears the moment it is done and cannot be verified, the agent mysteriously goes idle and then disconnects. These printers are little more than a scam at best. DO NOT BUY.

love the fake 5 star reviews you're leaving yourself on trustpilot, these "techs" don't know anything and just pass you person to person. along with deleting my facebook comments i made about you selling these to people for "home use" when you know the powder gives off toxins that need to be vented. i hope the lawsuit means you go broke !