Vinita S.
Would not recommend
My experience has been one of the most frustrating customer service experiences I’ve ever had. From the beginning, my printer had ongoing issues and never performed as promised. I spent countless hours in remote support sessions with multiple engineers. Every time I thought progress was being made, I was transferred to someone else and had to repeat the same troubleshooting steps all over again. I lost valuable business time because my printer was down more than it was working. As a small business owner, every day without a functioning printer meant lost income, delayed customer orders, and damage to my reputation. I even had to consider outsourcing work, which cost me even more money. I requested a refund early on because the printer was not functioning properly, but my concerns were ignored. Instead of receiving a lasting solution, I continued to spend hours troubleshooting with no permanent fix. What makes this even more disappointing is the amount of time, money, and stress I invested, only to be left with equipment I couldn’t depend on. If you’re considering buying from Procolored, be aware that if something goes wrong, you may spend more time troubleshooting than actually printing. I expected a professional product backed by reliable customer support. Unfortunately, that was not my experience. 1 out of 5 stars. I cannot recommend this company.