Prescription LifelineWe believe everyone deserves access to their prescription medication. At Prescription Lifeline, we help you get the medication you need.We do this through Patient Advocacy, helping regular folks apply for Patient Assistance and finding low cost pharmacies. In 15 years we've helped 100,000 members save $500,000,000 in medication costs.
Prescription Lifeline (prescriptionlifeline.org) has 3,483 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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3,483 approved reviews, newest moderated first
Carlo V.
most of the times the advocates are not available to talk to you... then a message is left for tbem to return your call.
Response from Prescription LifelineApr 3, 2019
Hi Carlo, I do apologize about the phone run around. We are currently working on the phone lines and extensions to make a better experience for anyone calling in to check on their account. We appreciate your patience and for being a member with us. Have a great rest of your week!
Ray W.
The people I worked with helpful and courteous. They made the application process easy for me to follow with their step by step application package. They were there every step of the way to answer any questions. My assigned advocate, Patrick at prescription lifeline was patient and knowledgeable. He followed through in a timely manner to secure my prescription assistance.
Response from Prescription LifelineApr 4, 2019
Hi Ray! We appreciate you putting your trust in our company. Patrick is a great advocate and happy to hear he was with you every step of the way. If you ever have any questions or concerns please feel free to give us a call and we will be more than happy to take care of you. Hope you are having a great week!
Rafael G.
I would like to thank for your help. G-D bless you all Rafael Gabai
Response from Prescription LifelineApr 4, 2019
Hi Rafael, Thank you for being a loyal member. I am happy that we have been able to save you money on your medication over the years. Hope you are enjoying your week!
John
They helped me tremendously
Response from Prescription LifelineApr 4, 2019
Hi John. We appreciate you being a member with us and happy we are able to help you! Have a great week!
Deanna J.
Prescription Lifeline is good except their checklist does not actually ask for what they need for you to send in. I voiced my opinion a few times about this.
Response from Prescription LifelineApr 4, 2019
Hi Deanna, Thank you so much for the feedback. I have let our management department know that way we can better our system. Hope you enjoy your day!
Zola K.
The representatives know the information of the company and help the best they can
Response from Prescription LifelineApr 3, 2019
Hello Zola, Thank you for being a member with us and I hope you enjoy the rest of your week.
Donna F.
We never heard from them. For two years - nothing. They didn't even order the scripts. We called the manufacturer ourselves when a script needed reordering! We would really like my money back that we payed in for the two years! That's $1200 for nothing!
Response from Prescription LifelineMar 28, 2019
Hi Donna, I do apologize you feel we did not assist your husband with his medication. I looked into your husband's account and we were able to get him approved for his medication in 2017 and in 2018. The refills were placed in a timely manner and delivered to the address you provided us. The first shipment was received 7/26/2017 and we spoke to you again 10/4/2017 to confirm delivery on 10/6/2017. Refills were also placed on the following dates: 12/19/2017, 2/1/2019, 04/11/2019, 6/30/19, 8/30/2019 (refill placed by you) and 11/15/2018. Since the enrollment was ending 01/26/2019, we mailed a re-application on 01/03/2019 to get your husband re-enrolled in a timely manner to avoid any delays in receiving his next shipment. We were able to assist and provided you a service. Again, I apologize if the medication was not received, but if there was an address change and medication was not received, we needed to know this information. We don't know of any changes unless you call and let us know. I know your husband is no longer a member but please be sure to re-enroll him with the pharmaceutical company that is providing the medication to ensure he does not miss out on his next shipment. If you have any questions, please feel free to call us. Thank you
Patricia B.
My team is always very helpful when I call with a question. They also keep me informed on my application process.
Response from Prescription LifelineApr 3, 2019
Hi Patricia, We do our best to make sure we are providing you the best service possible. We appreciate you being a member with us. Have a great week!