Sandra N.
patient assistant program. Disappointed
My doctor, Dr. Updegraff, applied July 9, 2026 to Glaxo Smith Kline assistance team to help lower the cost of a tier 3 drug medication Trelegy 100mcg inhaler. I was disappointed in how long the process took to get me on the patient assistant program. Dr. Updegraff faxed in all the required paperwork 2-3 times and twice it was either lost or misplaced. It was finally approved 7 weeks later on August 27, 2026 and I received my first prescription on August 30, 2026. I am in hopes their is no problem with refills or when it is time for my yearly renewal I can extend the program. I would hate the thought of having to start the whole process over again. UGH At the end Wren was very helpful in solving all issues.




