Prescription Lifeline Reviews | Read Customer Reviews of prescriptionlifeline.org

Prescription Lifeline Reviews | Read Customer Reviews of prescriptionlifeline.org

Prescription Lifeline reviews

3,483 approved reviews, newest moderated first

Therese W.
Nov 16, 2023
Service was great
Service was great. Thank you!
Report
Dianna S.
Nov 15, 2023
Called about scrip and next day it was…
Called about scrip and next day it was here.
Report
Carol G.
Nov 15, 2023
Consistent communication
Consistent communication! Exceptional Customer Service Representatives!
Report
Bernard A.
Nov 15, 2023
Itold to expect a package of…
I was told to expect a package of documents within a week to 10 days after initial application. I received an email stating that the package was sent and I should have received it, I hadn’t. I called and was informed that they were lacking 2022 income tax information. I provided the information and was told I would receive the packet in a week to 10 days. Very unsatisfactory service!
Response from Prescription LifelineDec 7, 2023
Thank you for bringing this to our attention. We apologize for the confusion and delay in sending the documents you were expecting. It's important to us that our members receive prompt and accurate information. We understand that the delay, especially after providing the requested 2022 income tax information, has been frustrating. To show our commitment to your satisfaction and to acknowledge the inconvenience caused, we are issuing a 1-month credit to your account. We are taking steps to improve our communication and processing times to ensure a smoother experience for our members in the future. Thank you for your patience and understanding. If there's anything more we can assist with, please don't hesitate to contact us.
Report
Shirley A.
Nov 15, 2023
May not be a needed service.
I found out that Nica Care the medication maker has a free program. I ended up paying a membership fee and three months worth of fees and never got any medication from them.
Response from Prescription LifelineDec 7, 2023
Thank you for your feedback. We're sorry to hear about your concerns regarding the fees paid for our services at Prescription Lifeline. We want to emphasize that the fees you paid were for advocacy services, which include assistance in navigating patient assistance programs. This aspect of our service is fully disclosed at the time of sign-up. We understand that it can be frustrating to pay for these services, especially when you discover direct free programs. However, our role is to guide and support our members through these often complex processes. Recognizing your dissatisfaction, we are issuing a partial refund as a gesture of goodwill. We value your feedback and are committed to improving our services.
Report
Barbara F.
Nov 15, 2023
Great experience!!
Fast, friendly customer service. Everyone took time to explain the program. I’m excited to have been approved for your program
Report
Mary H.
Nov 15, 2023
A representative told me to consult with the Lord ??
A representative told me that this program does not help with Advair Diskus. When I asked him what am I supposed to do now, he quipped "Consult with the Lord". No kidding. OUTRAGEOUS
Response from Prescription LifelineDec 7, 2023
I am deeply sorry to hear about your experience with our representative. The response you received was unacceptable and does not reflect the level of empathy and professionalism we aim to uphold at Prescription Lifeline. Please accept our sincerest apologies for this incident. We are addressing this matter internally to ensure our team provides supportive and respectful service in all interactions. If there's anything we can do to assist you further or if you have any other concerns, please feel free to reach out to us.
Report
Dennis
Nov 14, 2023
Very helpful friendly people.
Very helpful friendly people.
Report